Mentionlytics vs. Trustpilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mentionlytics
Score 0.0 out of 10
N/A
Mentionlytics is web-based software for online reputation management, enabling users to gain information about a brand, and automatically track mentions from users and commenters in real-time. It also provides insights and personalized advice to help improve the brand's web and social presence, with its Social Intelligence Advisor (SIA).
$69
per month
Trustpilot
Score 6.1 out of 10
N/A
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
$259
per month per domain
Pricing
MentionlyticsTrustpilot
Editions & Modules
Basic
$69
per month 5k monthly mentions
Essential
$169
per month 15k monthly mentions
Advanced
$299
per month 50k monthly mentions
Pro
$499
per month 100k monthly mentions
Business
$749
per month 200k+ monthly mentions
Enterprise
$999
per month unlimited monthly mentions
Plus
$259
per month per domain
Premium
$629
per month per domain
Advanced
$1,059
per month per domain
Enterprise
Contact for pricing
Offerings
Pricing Offerings
MentionlyticsTrustpilot
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual billing. Basic plan sometimes discounted to $49 per month.
More Pricing Information
Community Pulse
MentionlyticsTrustpilot
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MentionlyticsTrustpilot
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All AlternativesView all alternativesView all alternatives
User Ratings
MentionlyticsTrustpilot
Likelihood to Recommend
-
(0 ratings)
9.0
(7 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
8.7
(4 ratings)
User Testimonials
MentionlyticsTrustpilot
Likelihood to Recommend
Mentionlytics
No answers on this topic
Trustpilot
Unfortunately, Trustpilot's disingenuous pricing habits and communication methods are the reason we ultimately ended our 3 year relationship with the company. In 2023, we signed a 1 year agreement for their basic plan (product reviews, Q&A, etc) at $3,800/year... Fair enough. In 2024, the price jumps to $5,040/year... Okay, steep - but we're still seeing good use of the tools, sort of justified? For 2025 it skyrockets to $8,976/year (+78% from prior)... But, after a month of haggling and threats to cancel, they 'graciously' drop it to $7,569/year. Now for 2026, Trustpilot is demanding $9,576/year for the EXACT SAME PLAN. That's a 152% increase since we started, with zero added value.
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Pros
Mentionlytics
No answers on this topic
Trustpilot
  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
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Cons
Mentionlytics
No answers on this topic
Trustpilot
  • Allow you to highlight sections of the review and respond
  • Stop reviews from unverified purchasers
  • Searching for a review can sometimes be hit or miss
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Likelihood to Renew
Mentionlytics
No answers on this topic
Trustpilot
It's expensive and customer service is not the best.
Read full review
Usability
Mentionlytics
No answers on this topic
Trustpilot
Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!
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Support Rating
Mentionlytics
No answers on this topic
Trustpilot
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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Alternatives Considered
Mentionlytics
No answers on this topic
Trustpilot
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
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Return on Investment
Mentionlytics
No answers on this topic
Trustpilot
  • Helps us to determine what our customers care about.
  • We have been able to modify our marketing points based on what customers seemed confused about or the aspects of our business that they appreciate.
Read full review
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