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Mhelpdesk vs. PlanSwift, by ConstructConnect

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mhelpdesk

    Score7.2 out of 10
    N/AMhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.

    $49

    per month

    PlanSwift, by ConstructConnect

    Score3 out of 10
    N/APlanSwift is a quantity takeoff software for construction estimating. It features a drag-and-drop interface and automatically calculates material and labor estimations in exportable formats. PlanSwift was acquired by ConstructConnect in the middle of 2018.

    $1,595

    per installation

    Pricing
    MhelpdeskPlanSwift, by ConstructConnect
    Editions & Modules
    mHelpDesk
    $169
    per month
    Standard
    $1,595
    per installation
    Offerings
    Pricing Offerings
    MhelpdeskPlanSwift, by ConstructConnect
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    MhelpdeskPlanSwift, by ConstructConnect
    Small Businesses
    Kickserv
    Score9.3 out of 10
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    Medium-sized Companies
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    Sage Estimating
    Score9.5 out of 10
    Enterprises
    No answers on this topic
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    MhelpdeskPlanSwift, by ConstructConnect
    Likelihood to Recommend
    9.0
    (5 ratings)
    1.0
    (10 ratings)
    Likelihood to Renew
    9.0
    (2 ratings)
    10.0
    (2 ratings)
    Usability
    8.0
    (1 ratings)
    4.0
    (2 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    MhelpdeskPlanSwift, by ConstructConnect
    Likelihood to Recommend
    Mhelpdesk
    Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
    Incentivized
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    ConstructConnect
    I use PlanSwift for all my projects - it has just cut my time by a major percentage when it comes to quantifying a blueprint. At times there are funky areas, which are just hard to calculate on paper. It also has a great tool for scaling according to the dimensions, so if a drawing is missing a scale, you can always allot a scale by giving directions and then marking the points. I use this tool to check the scale as well - sometimes the drawings say something but the scale if off and you are left with an incorrect take-off. The dimension tool is a good way to check that. We don't use it much for pricing purposes though, we have found other software which are more robust when it comes to estimation, but we can see using PlanSwift for pricing sometime in the future.
    Incentivized
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    Pros
    Mhelpdesk
    • The timer to track the technicians time is wonderful.
    • Integrates well with QuickBooks.
    • The mobile app is great.
    Read full review
    ConstructConnect
    • Easy to use and intuitive.
    • Accurate data to use for projects, allowing for a central hub for all teams to work from.
    • It's a central stop from take off and plan review all the way to plugging numbers into our estimating.
    • The ability to link through SharePoint, which always access from any user and location.
    Incentivized
    Read full review
    Cons
    Mhelpdesk
    • mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
    • mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
    • mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
    Incentivized
    Read full review
    ConstructConnect
    • Submittals are not user friendly in PlanGrid. In fact, this is the one feature we would like to see improved.
    • Billing is based on how many users you have. It would be very nice if they would do it based on revenue or other factors such as other programs do.
    Incentivized
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    Likelihood to Renew
    Mhelpdesk
    The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs
    Read full review
    ConstructConnect
    It's become the go to program for our takeoffs. We have tried others but this is the simplest.
    Incentivized
    Read full review
    Usability
    Mhelpdesk
    It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.
    Read full review
    ConstructConnect
    Plan Swift is a user friendly program that makes takeoffs easy to perform. Not a whole lot of knowledge or skill is required.
    Incentivized
    Read full review
    Reliability and Availability
    Mhelpdesk
    No answers on this topic
    ConstructConnect
    Never had an issue
    Incentivized
    Read full review
    Performance
    Mhelpdesk
    No answers on this topic
    ConstructConnect
    Plan Swift is only as fast as your computer system and internet
    Incentivized
    Read full review
    Support Rating
    Mhelpdesk
    No answers on this topic
    ConstructConnect
    I have called once needing support. I was asking about the "compare" tool to compare different versions. They told be about their desktop app and I downloaded. They answered quickly, you could understand them, and they took care of my question
    Incentivized
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    Implementation Rating
    Mhelpdesk
    No answers on this topic
    ConstructConnect
    just know what use you want to get out of it. In our case it was just to do area take offs.
    Incentivized
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    Alternatives Considered
    Mhelpdesk
    When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
    Incentivized
    Read full review
    ConstructConnect
    Bluebeam is amazing and can accomplish any take-off needs, but you will spend much more time creating your conditions and take off items. It is not as user-friendly as PlanSwift. OST (On screen takeoff). This product is by far better than PlanSwift, as it is amazingly easy to use. However, it is much more expensive. Cloud-based takeoff software -- this kind of software is difficult for me to use because of how slow the pages load and navigate. It's hard to beat that from PlanSwift or OST.
    Incentivized
    Read full review
    Scalability
    Mhelpdesk
    No answers on this topic
    ConstructConnect
    Several of our departments can use the take off feature to assist them in their job responsibilities.
    Incentivized
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    Return on Investment
    Mhelpdesk
    • It has overall been positive
    Incentivized
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    ConstructConnect
    • The estimators' productivity is greatly increased, I do takeoffs in less than half the time with more accuracy and detail captured.
    • Easy sharing of what was taken off, I'm able to ensure everything is captured.
    Incentivized
    Read full review
    ScreenShots