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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mhelpdesk

    Score7.2 out of 10
    N/AMhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.

    $49

    per month

    WellnessLiving

    Score4.1 out of 10
    N/AWellnessLiving in Ontario offers an integrated club management software for smaller gyms, spas, health, yoga, dance studios, and others, with online calendaring and registration, easy online payment management, marketing automation and enrollee engagement, and also some workforce management features.

    $69

    per month

    Pricing
    MhelpdeskWellnessLiving
    Editions & Modules
    mHelpDesk
    $169
    per month
    Starter
    $69
    per month
    Business
    $199
    per month
    BusinessPro
    $349
    per month
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    MhelpdeskWellnessLiving
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discounts available for the first two months on the Business and BusinessPro plans.
    More Pricing Information
    Best Alternatives
    MhelpdeskWellnessLiving
    Small Businesses
    Kickserv
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    MhelpdeskWellnessLiving
    Likelihood to Recommend
    9.0
    (5 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    9.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    MhelpdeskWellnessLiving
    Likelihood to Recommend
    Mhelpdesk
    Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
    Incentivized
    Read full review
    WellnessLiving
    WellnessLiving provides my small piano and art studio with just what we need for scheduling without being forced to add bells and whistles we don't need. We accept payments directly through Intuit so we don't need a scheduling system that accepts payment. We handle our own promotions on the school's social media platforms so we don't need it on a scheduling platform.
    Incentivized
    Read full review
    Pros
    Mhelpdesk
    • The timer to track the technicians time is wonderful.
    • Integrates well with QuickBooks.
    • The mobile app is great.
    Read full review
    WellnessLiving
    • They respond to any technical problems by email and phone promptly.
    • The cost is affordable for our small business.
    • Their platform works with our business set up.
    Incentivized
    Read full review
    Cons
    Mhelpdesk
    • mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
    • mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
    • mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
    Incentivized
    Read full review
    WellnessLiving
    • When a student enrolls in a 2-hour class, we have to enter it as two 1 hour classes. As a result, the student only gets one reminder email. This always causes confusion. This needs to be addressed and corrected.
    Incentivized
    Read full review
    Likelihood to Renew
    Mhelpdesk
    The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs
    Read full review
    WellnessLiving
    No answers on this topic
    Usability
    Mhelpdesk
    It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.
    Read full review
    WellnessLiving
    No answers on this topic
    Support Rating
    Mhelpdesk
    No answers on this topic
    WellnessLiving
    WellnessLiving support replies promptly to emails and actually answers the phone.
    Incentivized
    Read full review
    Alternatives Considered
    Mhelpdesk
    When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
    Incentivized
    Read full review
    WellnessLiving
    MINDBODY forced us to accept a larger "basic" package with bells and whistles we didn't need, almost doubling our monthly bill with them. Not okay, especially since we were one of their very first clients. No support for micro-businesses like my studio.
    Incentivized
    Read full review
    Return on Investment
    Mhelpdesk
    • It has overall been positive
    Incentivized
    Read full review
    WellnessLiving
    • They came to us at the perfect time. We were with another scheduling software company that was going to gouge us with increased costs. WellnessLiving was just starting and gave us an affordable package.
    Incentivized
    Read full review
    ScreenShots

    WellnessLiving Screenshots

    Product screenshot