MiContact Center vs. RepuGen

MiContact Center

MiContact Center

7 Reviews and Ratings

RepuGen

RepuGen

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MiContact Center	Score 9.5 out of 10	N/A	Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.	$7 per month
RepuGen	Score 10.0 out of 10	N/A	RepuGen is a HIPAA-compliant healthcare reputation management and patient experience platform that helps healthcare organizations automate patient satisfaction monitoring, collect feedback, and grow their practice. It serves small, medium, and large healthcare organizations, including medical groups, urgent care centers, individual practices, dental groups and more, all across the United States. RepuGen automates patient outreach through SMS and email, inviting…	N/A

Pricing

MiContact Center

RepuGen

Editions & Modules

Brightmetrics for Mitel MiContact Center: $7
per month

RepuGenie: Contact RepuGen for quote
per provider/per month
10+ Providers: Contact for quote
per provider/per month

Offerings

Pricing Offerings
MiContact Center	RepuGen
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

Optional

Optional

Additional Details

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More Pricing Information

Community Pulse
	MiContact Center	RepuGen

Features

MiContact Center

RepuGen

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	MiContact Center 8.5 2 Ratings 0% above category average	RepuGen - Ratings
Agent dashboard	9.01 Ratings	00 Ratings
Validate callers	8.01 Ratings	00 Ratings
Outbound response	9.02 Ratings	00 Ratings
Call forwarding	8.42 Ratings	00 Ratings
Click-to-call (CTC)	9.52 Ratings	00 Ratings
Warm transfer	9.01 Ratings	00 Ratings
Predictive dialing	7.52 Ratings	00 Ratings
Interactive voice response	9.52 Ratings	00 Ratings
REST APIs	8.01 Ratings	00 Ratings
Call scripts	8.01 Ratings	00 Ratings
Call tracking	9.02 Ratings	00 Ratings
Multichannel integration	8.01 Ratings	00 Ratings
CRM software integration	8.01 Ratings	00 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	MiContact Center 8.6 2 Ratings 3% above category average	RepuGen - Ratings
Inbound call routing	8.52 Ratings	00 Ratings
Omnichannel inbound routing	9.01 Ratings	00 Ratings
Recording	8.52 Ratings	00 Ratings
Quality management	8.52 Ratings	00 Ratings
Call analytics	8.01 Ratings	00 Ratings
Historical reporting	9.01 Ratings	00 Ratings
Live reporting	9.01 Ratings	00 Ratings
Customer surveys	9.01 Ratings	00 Ratings
Customer interaction analytics	8.01 Ratings	00 Ratings

Best Alternatives
	MiContact Center	RepuGen
Small Businesses	CloudTalk Score 7.5 out of 10	Yext Score 7.0 out of 10
Medium-sized Companies	CloudTalk Score 7.5 out of 10	Yext Score 7.0 out of 10
Enterprises	Bright Pattern Contact Center Score 8.4 out of 10	Yext Score 7.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MiContact Center	RepuGen
Likelihood to Recommend	9.5 (2 ratings)	10.0 (1 ratings)
Support Rating	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	MiContact Center	RepuGen
Likelihood to Recommend	Mitel Networks Corporation We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss. Nithin Rao Operations Manager Read full review	GMR Web Team RepuGen is well suited for any business looking to up their online reputation presence. It helps get great reviews while filtering out clients who may possibly leave negative reviews Incentivized Beth Worthy President Read full review
Pros	Mitel Networks Corporation Call forwarding Voicemail Detailed contact list Incentivized Verified User Anonymous Read full review	GMR Web Team Identifies unhappy customers so that we have the opportunity to make things right and convert them to a happy customer. Invites only happy customers to review online. Incentivized Beth Worthy President Read full review
Cons	Mitel Networks Corporation Can be little economic Hustle to find the right analysis Support can be improved Nithin Rao Operations Manager Read full review	GMR Web Team I cannot think of any cons. Incentivized Beth Worthy President Read full review
Support Rating	Mitel Networks Corporation No answers on this topic	GMR Web Team Great customer service. I talked to a few reps getting set up and they were friendly and easy to connect with. After signup I had a few questions and was able to get help quickly. Incentivized Beth Worthy President Read full review
Alternatives Considered	Mitel Networks Corporation - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since. Nithin Rao Operations Manager Read full review	GMR Web Team RepuGen was, by far, easier to use and I got more responses with it compared to the other company. Incentivized Beth Worthy President Read full review
Return on Investment	Mitel Networks Corporation It keeps all side of our company connected Helps facilitate remote work Incentivized Verified User Anonymous Read full review	GMR Web Team Customers see our positive online reviews and end up choosing us, ROI is high. Incentivized Beth Worthy President Read full review
ScreenShots		RepuGen Screenshots