MiContact Center vs. Sharpen Contact Center Platform

MiContact Center

Sharpen Contact Center Platform

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MiContact Center	Score 9.5 out of 10	N/A	Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.	$7 per month
Sharpen Contact Center Platform	Score 0.0 out of 10	N/A	Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.	$90 one-time fee (with a 3-year commitment)

Pricing

MiContact Center

Sharpen Contact Center Platform

Editions & Modules

Brightmetrics for Mitel MiContact Center: $7
per month

Core Agent: $90
one-time fee (with 3-year commitment)
Performance: $105
one-time fee (with 3-year commitment)
Workforce: $135
one-time fee (with 3-year commitment)

Offerings

Pricing Offerings
MiContact Center	Sharpen Contact Center Platform
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	MiContact Center	Sharpen Contact Center Platform

Features

MiContact Center

Sharpen Contact Center Platform

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	MiContact Center 8.5 2 Ratings 2% above category average	Sharpen Contact Center Platform - Ratings
Agent dashboard	9.01 Ratings	00 Ratings
Validate callers	8.01 Ratings	00 Ratings
Outbound response	9.02 Ratings	00 Ratings
Call forwarding	8.42 Ratings	00 Ratings
Click-to-call (CTC)	9.52 Ratings	00 Ratings
Warm transfer	9.01 Ratings	00 Ratings
Predictive dialing	7.52 Ratings	00 Ratings
Interactive voice response	9.52 Ratings	00 Ratings
REST APIs	8.01 Ratings	00 Ratings
Call scripts	8.01 Ratings	00 Ratings
Call tracking	9.02 Ratings	00 Ratings
Multichannel integration	8.01 Ratings	00 Ratings
CRM software integration	8.01 Ratings	00 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	MiContact Center 8.6 2 Ratings 4% above category average	Sharpen Contact Center Platform - Ratings
Inbound call routing	8.52 Ratings	00 Ratings
Omnichannel inbound routing	9.01 Ratings	00 Ratings
Recording	8.52 Ratings	00 Ratings
Quality management	8.52 Ratings	00 Ratings
Call analytics	8.01 Ratings	00 Ratings
Historical reporting	9.01 Ratings	00 Ratings
Live reporting	9.01 Ratings	00 Ratings
Customer surveys	9.01 Ratings	00 Ratings
Customer interaction analytics	8.01 Ratings	00 Ratings

Best Alternatives
	MiContact Center	Sharpen Contact Center Platform
Small Businesses	CloudTalk Score 7.6 out of 10	CloudTalk Score 7.6 out of 10
Medium-sized Companies	CloudTalk Score 7.6 out of 10	CloudTalk Score 7.6 out of 10
Enterprises	Bright Pattern Contact Center Score 8.7 out of 10	Bright Pattern Contact Center Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MiContact Center	Sharpen Contact Center Platform
Likelihood to Recommend	9.5 (2 ratings)	- (0 ratings)

User Testimonials
	MiContact Center	Sharpen Contact Center Platform
Likelihood to Recommend	Mitel Networks Corporation We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss. Nithin Rao Operations Manager Read full review	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic
Pros	Mitel Networks Corporation Call forwarding Voicemail Detailed contact list Incentivized Verified User Anonymous Read full review	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic
Cons	Mitel Networks Corporation Can be little economic Hustle to find the right analysis Support can be improved Nithin Rao Operations Manager Read full review	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic
Alternatives Considered	Mitel Networks Corporation - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since. Nithin Rao Operations Manager Read full review	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic
Return on Investment	Mitel Networks Corporation It keeps all side of our company connected Helps facilitate remote work Incentivized Verified User Anonymous Read full review	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic
ScreenShots