MiContact Center vs. Squaretalk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Squaretalk
Score 8.1 out of 10
N/A
Squaretalk is a contact center solution used to connect to prospects and customers, and convert sales opportunities. The combination of voice and WhatsApp Business messaging, AI-powered automation, and scalability helps to ensure that companies of all sizes shorten their sales cycle and elevate outreach. Squaretalk’s platform offers omnichannel communication, call-handling features, customizable workflows, advanced reporting, and enterprise-grade…
$125
per month 5 users (minimum)
Pricing
MiContact CenterSquaretalk
Editions & Modules
Brightmetrics for Mitel MiContact Center
$7
per month
Core
$25
per month per user (minimum 5)
Connect
$40
per month per user (minimum 5)
Offerings
Pricing Offerings
MiContact CenterSquaretalk
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual contract.
More Pricing Information
Community Pulse
MiContact CenterSquaretalk
Features
MiContact CenterSquaretalk
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
2 Ratings
2% above category average
Squaretalk
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Validate callers8.01 Ratings00 Ratings
Outbound response9.02 Ratings00 Ratings
Call forwarding8.42 Ratings00 Ratings
Click-to-call (CTC)9.52 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Predictive dialing7.52 Ratings00 Ratings
Interactive voice response9.52 Ratings00 Ratings
REST APIs8.01 Ratings00 Ratings
Call scripts8.01 Ratings00 Ratings
Call tracking9.02 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
MiContact Center
8.6
2 Ratings
4% above category average
Squaretalk
-
Ratings
Inbound call routing8.52 Ratings00 Ratings
Omnichannel inbound routing9.01 Ratings00 Ratings
Recording8.52 Ratings00 Ratings
Quality management8.52 Ratings00 Ratings
Call analytics8.01 Ratings00 Ratings
Historical reporting9.01 Ratings00 Ratings
Live reporting9.01 Ratings00 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics8.01 Ratings00 Ratings
Best Alternatives
MiContact CenterSquaretalk
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiContact CenterSquaretalk
Likelihood to Recommend
9.5
(2 ratings)
8.4
(2 ratings)
User Testimonials
MiContact CenterSquaretalk
Likelihood to Recommend
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Read full review
Squaretalk
It has helped us a lot with the communication flow of the company, employees have better communication with each other, via chat or if they are out of the office. They can also answer the chat or calls without problems with the mobile application. Very useful in all aspects, that's why we highly recommend it.
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Pros
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
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Squaretalk
  • Excellent reception of calls and video calls, looks very clear, which makes it a better experience and information can be passed without any problem.
  • Screen sharing is excellent for video conferencing, when we need to explain a task or show a file from our computer, everyone understands and is satisfied.
  • I like that even if I am not in my work area, from my mobile devices such as my phone or tablet, I can access the application.
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Cons
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Read full review
Squaretalk
No answers on this topic
Alternatives Considered
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Read full review
Squaretalk
No answers on this topic
Return on Investment
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
Read full review
Squaretalk
  • A very easy-to-use program that does not require external technical support for installation or learning. Employees are more focused on their activities and the easy way to send files, which is a considerable saving of time and man-hours.
Read full review
ScreenShots

Squaretalk Screenshots

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