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MiContact Center vs. Thulium

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MiContact Center

7 Reviews and Ratings

Thulium

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    		N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Thulium

    		N/AN/ASoftware for the handling of calls, emails, chats, Messenger and Click2Contact in one tool. Used to take control of customer communication - integrate telephones, e-mails and chats.N/A
    Pricing
    MiContact CenterThulium
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    MiContact CenterThulium
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Features
    MiContact CenterThulium
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and Thulium
    Feature
    MiContact Center
    8.5
    2 Ratings
    0% above category average
    Thulium
    -
    Ratings
    Agent dashboard9.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding8.42 Ratings00 Ratings
    Click-to-call (CTC)9.52 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing7.52 Ratings00 Ratings
    Interactive voice response9.52 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking9.02 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and Thulium
    Feature
    MiContact Center
    8.6
    2 Ratings
    3% above category average
    Thulium
    -
    Ratings
    Inbound call routing8.52 Ratings00 Ratings
    Omnichannel inbound routing9.01 Ratings00 Ratings
    Recording8.52 Ratings00 Ratings
    Quality management8.52 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting9.01 Ratings00 Ratings
    Live reporting9.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    Best Alternatives
    MiContact CenterThulium
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MiContact CenterThulium
    Likelihood to Recommend
    9.5
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    MiContact CenterThulium
    Likelihood to Recommend
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Nithin Rao
    Operations Manager
    Read full review
    Thulium
    No answers on this topic
    Pros
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Verified User
    Read full review
    Thulium
    No answers on this topic
    Cons
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Nithin Rao
    Operations Manager
    Read full review
    Thulium
    No answers on this topic
    Alternatives Considered
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Nithin Rao
    Operations Manager
    Read full review
    Thulium
    No answers on this topic
    Return on Investment
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Verified User
    Read full review
    Thulium
    No answers on this topic
    ScreenShots

    Thulium Screenshots

    Screenshot of Wallboards are interactive boards often used in companies dealing with customer service, which display indicators of the work of the entire department, e.g. the number of customers waiting in the queue and the service level of agents. The data is displayed in real time (refreshed every 10 seconds), thanks to which managers (e.g. department head) can constantly monitor the work progress, which allows for optimization and proper management of the consultants' work (including determining the length of breaks, planning the number of employees on particular shifts).Screenshot of The Click2Contact widget, used to place a chat on a company's website. It can be configured to best suit any needs and the style of the website.Screenshot of Thulium online chat, that when placed on a website encourages customers to make contact. Each chat conversation will be assigned to a customer card in CRM. The appearance of the chat can be adapted to the connected website using a wizard. When an agent cannot reply to a message, the call will automatically be transferred to another agent. A limit can be set on the number of calls that the agent can handle at one time.Screenshot of the Thulium ticketing system, where the team has access to emails. Customers are recognized and the entire history of omnichannel communication is available, making work easier and improving the customer service process. Therefore, during the employee's absence, any person from the company can complete his tasks.Screenshot of Thulium Web Softphone is an application integrated with Thulium that allows agents to both make and receive calls directly from a web browser.