MiContact Center vs. Titan HST

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

Aside from COVID-19, we had to close the school down 3 times this school year due to smoke (bad air) and a piping issue. Titan was able to get our messaging out immediately and we were able to make sure no one showed up to school when we sent out a text message and email message early that morning. We have been able to mitigate issues by communicating effectively with our families and staff.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The app is extremely easy to use.
• It has been a very useful tool when we have had a couple of emergencies on campus.
• It has kept our parents, faculty, and staff informed immediately during an emergency situation.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• The only thing would be to change some of the COVID-19 prescreen features.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Titan has enabled us to quickly and effectively communicate with our constituents. We have used Titan when we need to get an important message out or when we have had a crisis. It has worked extremely well and Titan has provided a top-notch product. The app is extremely easy to use and the web interface is also very simple to use. Additionally, we have made requests to enhance the product and every time a suggestion has been made, Titan has listened. There were two critical updates they were able to make this year, that has made sending messages out a lot easier. We had requested our school name be used when messages were sent out, not our own personal names. So now when I send a community-wide message, it is sent from the school and not one specific person

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I have found the app and the web interface extremely easy to use. It is also easy for my colleagues to use even if they don't use it often.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I have only needed to use Titan Support once or twice, but I was able to get my issues resolved quickly and on the same day. Support and my account rep are always there if I need assistance. They are very focused on customer service.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Titan told me what they needed on their end to upload the information and I was able to provide them with the data. Our account rep hosted a training for all our faculty and staff so everyone was comfortable using it. It was very straightforward

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

We used Blackboard Connect previously and it's a terrible product for communications. I am so glad we left it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Titan has been critical multiple times this school year when we least expected we would need it. I am a huge proponent of the Titan App

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info