MiContact Center vs. Zoom Virtual Agent

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

Zoom Virtual Agent is really suited, as we're learning, for companies that also use their contact center solution, as it's an entire customer experience and support tool all in one. It's very easy to upload and use AI responses that best support your customer, and train the AI on your specific use cases.

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Generative AI answers from existing documentation
• Providing tools for admins to discover and easily create new intents and workflows
• Customizing the experience by campaign, chatbot, workflow, etc. to facilitate curated experiences for customers

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• There's a lot of competition in the CX space right now, but I think Zoom has a good deal going on, with all their other products under the same roof.
• Some of the reporting could use some improvement, but it's still early days.

You can customize the experience for your clients, make it sound as human as possible and provide different paths to find the answers needed

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

ZVA offered a combination of easy administration and cost effective pricing in a manner that other providers currently do not meet

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Happier end customers that are able to be served faster.
• Serving customers faster.
• Aggregated data collection and reports.