TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cortana (discontinued)

    Score7.5 out of 10
    N/AMicrosoft's Cortana was a general purpose productivity assistant, that has been deprecated as a standalone product.N/A

    Tidio

    Score9.6 out of 10
    N/ATidio is a live chat app powered by a chatbot and that comes with mailing features.

    $0

    per month

    Pricing
    Cortana (discontinued)Tidio
    Editions & Modules
    No answers on this topic
    Free
    $0
    life time
    Starter
    $29
    per month
    Growth
    $59
    per month
    Plus
    $749
    per month
    Premium
    $2999
    per month
    Offerings
    Pricing Offerings
    Cortana (discontinued)Tidio
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.
    More Pricing Information
    Best Alternatives
    Cortana (discontinued)Tidio
    Small Businesses
    No answers on this topic
    Fin
    Score8.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Fin
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Sprinklr Service
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cortana (discontinued)Tidio
    Likelihood to Recommend
    7.1
    (3 ratings)
    9.0
    (2 ratings)
    User Testimonials
    Cortana (discontinued)Tidio
    Likelihood to Recommend
    Discontinued Products
    It's easy for anyone who is expecting some simple AI problems like fetching the keywords, understanding the intent, language translation, etc. to be solved from an existing database and all they need is to connect to their APIs via a subscription model. But for complex use cases, there is still room for improvement like customization of underlying AI models for a specific use case like identifying some unique identifiers with respect to industry.
    Incentivized
    Read full review
    Tidio
    Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Being hosted in Azure solves a massive hosting problem
    • The language understanding system has the ability to revolutionize many vertical markets
    • Integrating with Cortana Analytics was really simple due to easy to understand documentation
    Incentivized
    Read full review
    Tidio
    • Very intuitive interface and management.
    • Scalable plans that don't require me to purchase features I don't need.
    • Super simple chat bot administration.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • More partnerships with colleges and schools to increase the workforce with technical knowledge (increase local workforce)
    • Have more online training and documentation in other languages
    • Have affordable prices for students
    Incentivized
    Read full review
    Tidio
    • Unable to ban visitors by site referrer (spam sites)
    • Chatbot conditional logic could be a bit simpler/cleaner
    • Occasional issues with the desktop app (in browser never gives us trouble though)
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over IBM Watson Assistant. And again in terms of services offered under the ecosystem, Azure AI precedes IBM Watson Assitant.
    Incentivized
    Read full review
    Tidio
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Difficult to ascertain the ROI as we are a software house who have developed a module in our application using Cortana. However for companies that use our software I would say the use of sentiment analysis in our application could free up at least 1 full time resource to be used elsewhere in their organisation.
    Incentivized
    Read full review
    Tidio
    • Helped us get new deals from site visitors
    • Helped us get renewals from current clients
    Incentivized
    Read full review
    ScreenShots

    Tidio Screenshots

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