Microsoft Dynamics 365 vs. Oracle APEX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365
Score 7.9 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
Oracle APEX
Score 8.1 out of 10
N/A
Oracle APEX (or Oracle Application Express) is an online low-code application builder that allows users to develop a database-drive application, customize the application's UI, and then give their users access to the application via URL. Oracle APEX includes a suite of pre-built productivity applications and examples, such as a Survey Builder, Bug Tracking, P-Track project management, etc
$0.32
OCPU per hour
Pricing
Microsoft Dynamics 365Oracle APEX
Editions & Modules
No answers on this topic
Oracle APEX Application Development
$0.32
OCPU per hour
Oracle Autonomous Transaction Processing - Exadata Storage
$118.40
Terabyte storage capacity per month
Offerings
Pricing Offerings
Microsoft Dynamics 365Oracle APEX
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft Dynamics 365Oracle APEX
Features
Microsoft Dynamics 365Oracle APEX
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Microsoft Dynamics 365
7.7
83 Ratings
1% below category average
Oracle APEX
-
Ratings
Customer data management / contact management7.981 Ratings00 Ratings
Workflow management7.879 Ratings00 Ratings
Territory management7.160 Ratings00 Ratings
Opportunity management7.572 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.278 Ratings00 Ratings
Contract management7.961 Ratings00 Ratings
Quote & order management7.757 Ratings00 Ratings
Interaction tracking8.171 Ratings00 Ratings
Channel / partner relationship management7.362 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Microsoft Dynamics 365
8.0
68 Ratings
5% above category average
Oracle APEX
-
Ratings
Case management7.863 Ratings00 Ratings
Call center management7.850 Ratings00 Ratings
Help desk management8.457 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Microsoft Dynamics 365
7.8
78 Ratings
1% above category average
Oracle APEX
-
Ratings
Lead management7.672 Ratings00 Ratings
Email marketing8.171 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Microsoft Dynamics 365
8.0
76 Ratings
4% above category average
Oracle APEX
-
Ratings
Task management8.171 Ratings00 Ratings
Billing and invoicing management8.054 Ratings00 Ratings
Reporting8.065 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Microsoft Dynamics 365
7.6
77 Ratings
0% below category average
Oracle APEX
-
Ratings
Forecasting7.667 Ratings00 Ratings
Pipeline visualization7.773 Ratings00 Ratings
Customizable reports7.476 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Microsoft Dynamics 365
7.7
80 Ratings
1% above category average
Oracle APEX
-
Ratings
Custom fields7.678 Ratings00 Ratings
Custom objects7.572 Ratings00 Ratings
Scripting environment7.956 Ratings00 Ratings
API for custom integration7.861 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Microsoft Dynamics 365
8.8
75 Ratings
5% above category average
Oracle APEX
-
Ratings
Single sign-on capability8.869 Ratings00 Ratings
Role-based user permissions8.770 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Microsoft Dynamics 365
7.7
44 Ratings
4% above category average
Oracle APEX
-
Ratings
Social data7.843 Ratings00 Ratings
Social engagement7.643 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Microsoft Dynamics 365
7.2
65 Ratings
3% below category average
Oracle APEX
-
Ratings
Marketing automation7.665 Ratings00 Ratings
Compensation management6.834 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Microsoft Dynamics 365
6.8
56 Ratings
10% below category average
Oracle APEX
-
Ratings
Mobile access6.856 Ratings00 Ratings
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Oracle APEX
8.1
24 Ratings
4% below category average
Visual Modeling00 Ratings7.023 Ratings
Drag-and-drop Interfaces00 Ratings8.024 Ratings
Platform Security00 Ratings8.324 Ratings
Platform User Management00 Ratings8.023 Ratings
Reusability00 Ratings8.724 Ratings
Platform Scalability00 Ratings8.324 Ratings
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User Ratings
Microsoft Dynamics 365Oracle APEX
Likelihood to Recommend
7.5
(103 ratings)
8.7
(41 ratings)
Likelihood to Renew
8.0
(20 ratings)
8.2
(3 ratings)
Usability
7.4
(33 ratings)
9.0
(5 ratings)
Support Rating
8.0
(11 ratings)
8.2
(2 ratings)
Online Training
7.5
(2 ratings)
-
(0 ratings)
Implementation Rating
9.2
(4 ratings)
9.1
(2 ratings)
Contract Terms and Pricing Model
3.8
(3 ratings)
-
(0 ratings)
Professional Services
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Microsoft Dynamics 365Oracle APEX
Likelihood to Recommend
Microsoft
Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
Read full review
Oracle
Based on our organization's experience, Oracle APEX is a versatile and powerful tool, but its suitability depends on specific business needs, technical requirements, and the nature of the application being developed. Scenarios where Oracle APEX fits well: Business Process Automation/Workflows Reporting and Dashboards for Data Analytics AI based systems such as Select AI Chatbots for data insights based on LLMs Native-like Mobile Applications using PWA feature of APEX Scenarios where Oracle APEX may be less appropriate: Very Complex and highly interactive applications Use cases based on a non-oracle Database
Read full review
Pros
Microsoft
  • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
  • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
  • Generating invoices to customers and directly sending them to their inbox is easy with this software.
Read full review
Oracle
  • Easy upgrade path from Forms, allowing reuse of code and a low learning curve for Forms developers.
  • Very quick to develop in. Ideal for prototyping or iterative development which is how we usually work.
  • Comes with cross browser and mobile compatibility out of the box.
  • Easy to incorporate other web technologies.
  • Development environment runs straight from a browser. This has proved to be a life saver when issues crop up on a weekend.
Read full review
Cons
Microsoft
  • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
  • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
  • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
Read full review
Oracle
  • Can't think of any - the Application Express development team does a fantastic job adopting and supporting emerging trends with each new release.
  • Requires Oracle RDBMS; i.e., is not portable to other RDBMS platforms. On the surface this may seem like a con but it is as it should be - Oracle database is best RDBMS available and tight integration with Oracle RDBMS promotes creation of reliable performant apps.
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Likelihood to Renew
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
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Oracle
I felt very comfortable using Oracle Application Express from the start. I designed my data model and quickly developed the basic CRUD pages for master tables. Then I designed the main functionality and was able to test and deploy it in a couple of days work. I will probably share the app with other members of the team and continue adding some features in the short term.
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Usability
Microsoft
The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
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Oracle
its easy to use as a developer and applications designed using apex are easy and intuitive to use as an end user. Even non-coders can build good applications, the more code you can write the more you can enhance the application but you can get up and running quickly with almost no technical know how.
Read full review
Support Rating
Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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Oracle
Very active and knowledgeable community support includes quick and helpful responses from the Oracle employees on the product development team. I've never had to raise an official support request - everything is dealt with via forums and user groups - or via direct emails. The supposrt commuinty is one of the great things about Apex.
Read full review
Implementation Rating
Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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Oracle
Using it on the cloud is really simple, the entire process of configuring and provisioning an Oracle Database takes only a few minutes (less than 10) and then Oracle APEX is already deployed on the database, so you just have to start using it. I would strongly recommend using APEX on Oracle Cloud Free Tier.
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Alternatives Considered
Microsoft
Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
Read full review
Oracle
If you are expert in SQL and PLSQL and use Oracle Database, then the best choice is Oracle Application Express. The functionality is already complete and very easy to use, so it's useless to find another tool if you are using Oracle. You don't use Oracle APEX only if: (1) you are using other database than Oracle, and (2) your application load is unpredictable.
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Contract Terms and Pricing Model
Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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Oracle
No answers on this topic
Professional Services
Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
Read full review
Oracle
No answers on this topic
Return on Investment
Microsoft
  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
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Oracle
  • In the mid-size organization, we had a BI tool that had a significant license cost involved. With Oracle back-end we were able to switch to APEX and move all reporting at literally zero cost.
  • For Oracle PL/SQL users the learning curve is very quick and easy, there are ready templates that you can start with and eventually create complex reports.
  • You can track authorization and authentication on data editing and usage. High performance as it is native oracle sql codes.
  • Centralized data capturing, makes your datawarehouse writable for lookup tables or reference tables.
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