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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score8 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Oracle Database

    Score8.2 out of 10
    N/AOracle Database, currently in edition 23ai, is a converged, multimodel database management system. It is designed to simplify development for AI, microservices, graph, document, spatial, and relational applications.

    $0.05

    per hour

    Pricing
    Microsoft Dynamics 365Oracle Database
    Editions & Modules
    No answers on this topic
    Oracle Base Database Service - Standard
    $0.0538
    per hour
    Oracle Base Database Service - Enterprise
    $0.1075
    per hour
    Oracle Base Database Service - High Performance
    $0.2218
    per hour
    Standard Edition
    Contact Sales
    Enterprise Edition
    Contact Sales
    Personal Edition
    Contact Sales
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365Oracle Database
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365Oracle Database
    Considered Both Products
    Microsoft
    No answer on this topic
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    23 Answers
    86%
    Would buy again
    24 Answers
    Delivers good value for the price
    87%
    Delivers good value for the price
    20 Answers
    83%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    23 Answers
    89%
    Happy with the feature set
    25 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    12 Answers
    88%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    82%
    Implementation went as expected
    18 Answers
    91%
    Implementation went as expected
    21 Answers
    Features
    Microsoft Dynamics 365Oracle Database
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Oracle Database
    Feature
    Microsoft Dynamics 365
    7.7
    84 Ratings
    2% below category average
    Oracle Database
    -
    Ratings
    Customer data management / contact management7.981 Ratings00 Ratings
    Workflow management7.980 Ratings00 Ratings
    Territory management7.160 Ratings00 Ratings
    Opportunity management7.672 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.879 Ratings00 Ratings
    Contract management7.961 Ratings00 Ratings
    Quote & order management7.258 Ratings00 Ratings
    Interaction tracking8.171 Ratings00 Ratings
    Channel / partner relationship management7.362 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Oracle Database
    Feature
    Microsoft Dynamics 365
    8.0
    68 Ratings
    4% above category average
    Oracle Database
    -
    Ratings
    Case management7.863 Ratings00 Ratings
    Call center management7.950 Ratings00 Ratings
    Help desk management8.557 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and Oracle Database
    Feature
    Microsoft Dynamics 365
    7.9
    78 Ratings
    2% above category average
    Oracle Database
    -
    Ratings
    Lead management7.672 Ratings00 Ratings
    Email marketing8.171 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and Oracle Database
    Feature
    Microsoft Dynamics 365
    8.0
    76 Ratings
    4% above category average
    Oracle Database
    -
    Ratings
    Task management8.171 Ratings00 Ratings
    Billing and invoicing management8.054 Ratings00 Ratings
    Reporting8.065 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Oracle Database
    Feature
    Microsoft Dynamics 365
    7.6
    77 Ratings
    1% below category average
    Oracle Database
    -
    Ratings
    Forecasting7.667 Ratings00 Ratings
    Pipeline visualization7.873 Ratings00 Ratings
    Customizable reports7.476 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and Oracle Database
    Feature
    Microsoft Dynamics 365
    7.7
    80 Ratings
    1% above category average
    Oracle Database
    -
    Ratings
    Custom fields7.678 Ratings00 Ratings
    Custom objects7.572 Ratings00 Ratings
    Scripting environment7.956 Ratings00 Ratings
    API for custom integration7.861 Ratings00 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and Oracle Database
    Feature
    Microsoft Dynamics 365
    8.8
    75 Ratings
    5% above category average
    Oracle Database
    -
    Ratings
    Single sign-on capability8.869 Ratings00 Ratings
    Role-based user permissions8.770 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and Oracle Database
    Feature
    Microsoft Dynamics 365
    7.7
    44 Ratings
    2% above category average
    Oracle Database
    -
    Ratings
    Social data7.843 Ratings00 Ratings
    Social engagement7.643 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Oracle Database
    Feature
    Microsoft Dynamics 365
    7.2
    65 Ratings
    5% below category average
    Oracle Database
    -
    Ratings
    Marketing automation7.665 Ratings00 Ratings
    Compensation management6.834 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and Oracle Database
    Feature
    Microsoft Dynamics 365
    6.8
    56 Ratings
    11% below category average
    Oracle Database
    -
    Ratings
    Mobile access6.856 Ratings00 Ratings
    Relational Databases
    Comparison of Relational Databases features of Microsoft Dynamics 365 and Oracle Database
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle Database
    8.3
    7 Ratings
    2% above category average
    ACID compliance00 Ratings8.47 Ratings
    Database monitoring00 Ratings8.77 Ratings
    Database locking00 Ratings8.77 Ratings
    Encryption00 Ratings9.06 Ratings
    Disaster recovery00 Ratings8.86 Ratings
    Flexible deployment00 Ratings6.47 Ratings
    Multiple datatypes00 Ratings8.17 Ratings
    Best Alternatives
    Microsoft Dynamics 365Oracle Database
    Small Businesses
    Salesflare
    Score10 out of 10
    Amazon RDS
    Score8.1 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    SingleStore
    Score8.2 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    SAP IQ
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Dynamics 365Oracle Database
    Likelihood to Recommend
    7.9
    (104 ratings)
    8.2
    (199 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    9.0
    (6 ratings)
    Usability
    7.8
    (34 ratings)
    7.6
    (13 ratings)
    Support Rating
    8.0
    (11 ratings)
    7.0
    (5 ratings)
    Online Training
    7.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    9.6
    (3 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft Dynamics 365Oracle Database
    Likelihood to Recommend
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
    Read full review
    Oracle
    We migrated from NoSQL to an Oracle database. One of the reasons was robust backup and recovery options available in the Oracle database, which provide zero data loss. A transactional database like Oracle is a better fit for our use case than NoSQL. On a large scale, deployment was evaluated as a cheaper option than the NoSQL engine. This conclusion came even after considering Oracle license is expensive.
    Incentivized
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    Pros
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    Oracle
    • Supports most of the Operating Systems like Unix, Linux and Windows Server.
    • It works well in high load environment under intense parallel transactions setup.
    • Highly reliable DBMS, especially RAC is very much reliable.
    • Well managed and predictable release of security patches.
    • We have highly scaled it from on-prem to a cloud cluster environment for our product.
    • One of the best-performing DBMSs on Linux machines under test delivers high throughput (QPS).
    Incentivized
    Read full review
    Cons
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    Oracle
    • The memory demand and management makes it impossible to run it in a container.
    • It is hard to perform local unit testing with Oracle even using the personal edition (aggressive all the available memory grab for itself).
    • Lack of built in database migrations (e.g. as Flyway).
    • The need to install the Oracle client in addition to its drivers.
    • The cost of running it, especially in the Cloud.
    • Comes with very spartan community grade client/management tools whereas the commercial offerings tend to demand a premium price.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    Oracle
    There is a lot of sunk cost in a product like Oracle 12c. It is doing a great job, it would not provide us much benefit to switch to another product even if it did the same thing due to the work involved in making such a switch. It would not be cost effective.
    Incentivized
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    Usability
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
    Read full review
    Oracle
    Many of the powerful options can be auto-configured but there are still many things to take into account at the moment of installing and configuring an Oracle Database, compared with SQL Server or other databases. At the same time, that extra complexity allows for detailed configuration and guarantees performance, scalability, availability and security.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
    Read full review
    Oracle
    1. I have very good experience with Oracle Database support team. Oracle support team has pool of talented Oracle Analyst resources in different regions. To name a few regions - EMEA, Asia, USA(EST, MST, PST), Australia. Their support staffs are very supportive, well trained, and customer focused. Whenever I open Oracle Sev1 SR(service request), I always get prompt update on my case timely. 2. Oracle has zoom call and chat session option linked to Oracle SR. Whenever you are in Oracle portal - you can chat with the Oracle Analyst who is working on your case. You can request for Oracle zoom call thru which you can share the your problem server screen in no time. This is very nice as it saves lot of time and energy in case you have to follow up with oracle support for your case. 3.Oracle has excellent knowledge base in which all the customer databases critical problems and their solutions are well documented. It is very easy to follow without consulting to support team at first.
    Incentivized
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    Implementation Rating
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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    Oracle
    Overall the implementation went very well and after that everything came out as expected - in terms of performance and scalability. People should always install and upgrade a stable version for production with the latest patch set updates, test properly as much as possible, and should have a backup plan if anything unexpected happens
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    Alternatives Considered
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
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    Oracle
    Because of a rich user base and support for any critical issue, this is one of the best options to choose. In case the project has a TCO issue, it can compromise and choose Postgres as the best alternative. SQL server is also good and easy to code and maintain but performance is not as good as the Oracle
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    Oracle
    No answers on this topic
    Professional Services
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    Oracle
    No answers on this topic
    Return on Investment
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
    Read full review
    Oracle
    • Multiple applications can use the same database and still get high performance
    • Licensing cost is still a concern compared to the other options available in the market that are very very inexpensive
    • Almost a maintenance free database
    • Oracle Grid makes life easy in terms of monitoring and managing the databases
    Incentivized
    Read full review
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