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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score8 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Polarion ALM

    Score10 out of 10
    N/APolarion ALM is an application requirement management software platform now owned and supported by Siemens since the 2015 acquisition. It is available on the cloud (Polarion X) and on-premise. Polarion connect teams and projects to improve application development processes with a single, unified solution for requirements, coding, testing and release.

    $42

    per month per user

    Pricing
    Microsoft Dynamics 365Polarion ALM
    Editions & Modules
    No answers on this topic
    Polarion X Base
    $42
    per month per user
    Polarion ALM
    Contact Sales
    one or more years per user/concurrent
    Polarion Requirements
    Contact Sales
    one or more years per user/concurrent
    Polarion QA
    Contact Sales
    one or more years per user/concurrent
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365Polarion ALM
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365Polarion ALM
    Considered Both Products
    Microsoft
    No answer on this topic
    Siemens AG
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    23 Answers
    96%
    Would buy again
    23 Answers
    Delivers good value for the price
    87%
    Delivers good value for the price
    20 Answers
    96%
    Delivers good value for the price
    22 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    23 Answers
    96%
    Happy with the feature set
    23 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    12 Answers
    100%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    82%
    Implementation went as expected
    18 Answers
    100%
    Implementation went as expected
    20 Answers
    Features
    Microsoft Dynamics 365Polarion ALM
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Polarion ALM
    Feature
    Microsoft Dynamics 365
    7.7
    84 Ratings
    2% below category average
    Polarion ALM
    -
    Ratings
    Customer data management / contact management7.981 Ratings00 Ratings
    Workflow management7.980 Ratings00 Ratings
    Territory management7.160 Ratings00 Ratings
    Opportunity management7.672 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.879 Ratings00 Ratings
    Contract management7.961 Ratings00 Ratings
    Quote & order management7.258 Ratings00 Ratings
    Interaction tracking8.171 Ratings00 Ratings
    Channel / partner relationship management7.362 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Polarion ALM
    Feature
    Microsoft Dynamics 365
    8.0
    68 Ratings
    4% above category average
    Polarion ALM
    -
    Ratings
    Case management7.863 Ratings00 Ratings
    Call center management7.950 Ratings00 Ratings
    Help desk management8.557 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and Polarion ALM
    Feature
    Microsoft Dynamics 365
    7.9
    78 Ratings
    2% above category average
    Polarion ALM
    -
    Ratings
    Lead management7.672 Ratings00 Ratings
    Email marketing8.171 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and Polarion ALM
    Feature
    Microsoft Dynamics 365
    8.0
    76 Ratings
    4% above category average
    Polarion ALM
    -
    Ratings
    Task management8.171 Ratings00 Ratings
    Billing and invoicing management8.054 Ratings00 Ratings
    Reporting8.065 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Polarion ALM
    Feature
    Microsoft Dynamics 365
    7.6
    77 Ratings
    1% below category average
    Polarion ALM
    -
    Ratings
    Forecasting7.667 Ratings00 Ratings
    Pipeline visualization7.873 Ratings00 Ratings
    Customizable reports7.476 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and Polarion ALM
    Feature
    Microsoft Dynamics 365
    7.7
    80 Ratings
    1% above category average
    Polarion ALM
    -
    Ratings
    Custom fields7.678 Ratings00 Ratings
    Custom objects7.572 Ratings00 Ratings
    Scripting environment7.956 Ratings00 Ratings
    API for custom integration7.861 Ratings00 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and Polarion ALM
    Feature
    Microsoft Dynamics 365
    8.8
    75 Ratings
    5% above category average
    Polarion ALM
    -
    Ratings
    Single sign-on capability8.869 Ratings00 Ratings
    Role-based user permissions8.770 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and Polarion ALM
    Feature
    Microsoft Dynamics 365
    7.7
    44 Ratings
    2% above category average
    Polarion ALM
    -
    Ratings
    Social data7.843 Ratings00 Ratings
    Social engagement7.643 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Polarion ALM
    Feature
    Microsoft Dynamics 365
    7.2
    65 Ratings
    5% below category average
    Polarion ALM
    -
    Ratings
    Marketing automation7.665 Ratings00 Ratings
    Compensation management6.834 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and Polarion ALM
    Feature
    Microsoft Dynamics 365
    6.8
    56 Ratings
    11% below category average
    Polarion ALM
    -
    Ratings
    Mobile access6.856 Ratings00 Ratings
    Best Alternatives
    Microsoft Dynamics 365Polarion ALM
    Small Businesses
    Salesflare
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    PTC Windchill RV&S
    Score2 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    IBM Engineering Lifecycle Management
    Score5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Dynamics 365Polarion ALM
    Likelihood to Recommend
    7.9
    (104 ratings)
    9.8
    (24 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    9.1
    (2 ratings)
    Usability
    7.8
    (34 ratings)
    7.6
    (2 ratings)
    Support Rating
    8.0
    (11 ratings)
    -
    (0 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    7.5
    (2 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    1.0
    (1 ratings)
    Professional Services
    9.0
    (1 ratings)
    4.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Microsoft Dynamics 365Polarion ALM
    Likelihood to Recommend
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
    Read full review
    Siemens AG
    The question is actually not trivial to answer in 200 words. To summarize, I can say that we have had consistently positive experiences with all customers where we have used Polarion ALM. The sector in which the customer operates only played a subordinate role. We use Polarion ALM in almost all sectors: Medical technology, pharmaceuticals, aerospace, agriculture, automotive and many others. It is also interesting to note that in the beginning we were mostly active in the development of products, systems or software. Over time, this has changed more and more for some customers and risk management or projects for lessons learned have taken up more space. This enabled us to banish a seemingly endless number of Excel lists. Who doesn't know this problem: at first there is only one Excel list on the drive. Day by day there are more. Some with a date in the file name. Others with an employee abbreviation. In the end, nobody can tell which is the current and complete list. The really good thing about Polarion ALM is that it is extremely flexible to use and the configuration determines what the project is used for in Polarion ALM. It is customizable to my situation and not rigid.
    Read full review
    Pros
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    Siemens AG
    • Requirements Management:
    • Polarion ALM provides a centralized repository for capturing and managing requirements. Teams can define, organize, and link requirements to other artifacts like test cases and development tasks.
    • Test Management:
    • Polarion ALM facilitates end-to-end test management. Teams can create detailed test cases, manage test execution, and track test results.
    • Traceability and Impact Analysis:
    • Polarion ALM ensures traceability across all phases of the development lifecycle. Users can establish links between requirements, test cases, development tasks, and other artifacts. This traceability helps in impact analysis, allowing teams to understand how changes in one area may affect other parts of the project.
    • Customization and Adaptability:
    • Polarion ALM is highly customizable to fit the unique needs of different organizations and industries. Users can create custom workflows, define custom fields, and adapt the tool to their specific development processes.
    Read full review
    Cons
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    Siemens AG
    • More robust engine as far as the actual took is concerned. There are navigation components in trace to reporting which we feel can be improved especially when dealing with cross global accessing of the tool. It slows us down a bit so it's backend driven optimization as well as some front end "clunkiness" that can be improved.
    • Improve some filtering capabilities especially in creating custom reports and generally all around the ALM components of the tool.
    • As of the version we have, the ability to enhance replationship types in traceability is limited.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    Siemens AG
    There is too much at stake to go into a new system. But with everything else being promised as far as newer more innovative products, the justification to not renew is a huge risk so that is not a concern
    Incentivized
    Read full review
    Usability
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
    Read full review
    Siemens AG
    Polarion ALM can be used individually and what I do with Polarion ALM is decided by my configuration. Lesson-learned, operational risk management, product, system or software development or customer management .... doesn't matter at all. I decide with my configuration what I will do with Polarion ALM. Of course, you can also use Polarion ALM out-of-the-box for your development because it comes with a large set of project templates.For this reason, I would also recommend not to just get started. A suitable consultant will show you the right templates and customize them according to your needs. Having Polarion ALM is like having a car. You know exactly how to operate the car. You've done it a thousand times before. The details are in the configuration: did I have a navigation system installed or not? Do I have a lane departure warning system or not? Do I have cruise control or not? Unlike when buying a vehicle, almost all functions are already available and can be used, usually at no extra cost. However, if something is missing, it can be obtained via the manufacturer's extension portal. Individual extensions are subject to a charge. Polarion ALM - easy to deploy and easy to use.
    Read full review
    Reliability and Availability
    Microsoft
    No answers on this topic
    Siemens AG
    update, reindex takes to long
    Incentivized
    Read full review
    Support Rating
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
    Read full review
    Siemens AG
    Support for customers using the full range of Polarion could be better.
    Incentivized
    Read full review
    In-Person Training
    Microsoft
    No answers on this topic
    Siemens AG
    competent trainer, good training project
    Incentivized
    Read full review
    Online Training
    Microsoft
    No answers on this topic
    Siemens AG
    easy to follow, efficent
    Incentivized
    Read full review
    Implementation Rating
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Read full review
    Siemens AG
    Automated install and backup procedure ist missing
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
    Read full review
    Siemens AG
    Polarion ALM has the best usability, extensibility and reactiv product management. The support is also very good compared to other companies. Or in other words it is closer to the customer. Codebeamer is for sure also a good ALM tool with a great feature set, but existing customers are often neglected. We will see, what PTC as the new owner of codebeamer will change at this point.
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    Siemens AG
    should be more flexible
    Incentivized
    Read full review
    Professional Services
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    Siemens AG
    No answers on this topic
    Return on Investment
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
    Read full review
    Siemens AG
    • Many of our customers have achieved things that they could not have done without Polarion
    • Possibility to make engineering enjoyable and not so documentation oriented (especially in regulated industries)
    • Automatic and all the time up-to-date reporting gives savings in time
    • Information reuse is typically giving benefits in resource use and time-to-market. Up to 40% reduction in time-to-market seen.
    • 10-20% reduction in R&D cost is typically achievable
    Incentivized
    Read full review
    ScreenShots

    Polarion ALM Screenshots

    Screenshot of Requirements Management - This feature is used to gather, author, approve and manage requirements across the full project lifecycles.Screenshot of Test & Quality Management - From this interface, users can manage all testing activities from a central platform.Screenshot of Issue & Risk Management - This interface is used to track all possible and reported failures, or plan and assign tasks to mitigate them.Screenshot of Connectors & Extensibility - Out of the box integrations with popular tools. Free, open APIs can be used to build apps and extensionsScreenshot of Agile / Hybrid Project Management - Modern agile techniques can be adopted at once or incrementally with out of the box project templates that can be adjusted to meet any needs.Screenshot of Core Functionality - Collaboration, Traceability and Workflow - 3 core principles built into the software