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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score8.1 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    SAP BW/4HANA

    Score8.3 out of 10
    N/ASAP BW/4HANA is a next-generation data warehouse solution. It is specifically designed to use the advanced in-memory capabilities of the SAP HANA platform. For example, SAP BW/HANA can integrate many different data sources to provide a single, logical view of all the data. This could include data contained in SAP and non-SAP applications running on-premise or in the cloud, and data lakes, such as those contained in the Apache Hadoop open-source software framework. With SAP BW/4HANA,…N/A
    Pricing
    Microsoft Dynamics 365SAP BW/4HANA
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365SAP BW/4HANA
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365SAP BW/4HANA
    Considered Both Products
    Microsoft
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    23 Answers
    100%
    Would buy again
    12 Answers
    Delivers good value for the price
    87%
    Delivers good value for the price
    20 Answers
    92%
    Delivers good value for the price
    11 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    23 Answers
    100%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    12 Answers
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    82%
    Implementation went as expected
    18 Answers
    100%
    Implementation went as expected
    11 Answers
    Features
    Microsoft Dynamics 365SAP BW/4HANA
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    7.7
    84 Ratings
    2% below category average
    SAP BW/4HANA
    -
    Ratings
    Customer data management / contact management7.981 Ratings00 Ratings
    Workflow management7.980 Ratings00 Ratings
    Territory management7.160 Ratings00 Ratings
    Opportunity management7.672 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.879 Ratings00 Ratings
    Contract management7.961 Ratings00 Ratings
    Quote & order management7.258 Ratings00 Ratings
    Interaction tracking8.171 Ratings00 Ratings
    Channel / partner relationship management7.362 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    8.0
    68 Ratings
    4% above category average
    SAP BW/4HANA
    -
    Ratings
    Case management7.863 Ratings00 Ratings
    Call center management7.950 Ratings00 Ratings
    Help desk management8.557 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    7.9
    78 Ratings
    2% above category average
    SAP BW/4HANA
    -
    Ratings
    Lead management7.672 Ratings00 Ratings
    Email marketing8.171 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    8.0
    76 Ratings
    4% above category average
    SAP BW/4HANA
    -
    Ratings
    Task management8.171 Ratings00 Ratings
    Billing and invoicing management8.054 Ratings00 Ratings
    Reporting8.065 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    7.6
    77 Ratings
    1% below category average
    SAP BW/4HANA
    -
    Ratings
    Forecasting7.667 Ratings00 Ratings
    Pipeline visualization7.873 Ratings00 Ratings
    Customizable reports7.476 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    7.7
    80 Ratings
    1% above category average
    SAP BW/4HANA
    -
    Ratings
    Custom fields7.678 Ratings00 Ratings
    Custom objects7.572 Ratings00 Ratings
    Scripting environment7.956 Ratings00 Ratings
    API for custom integration7.861 Ratings00 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    8.8
    75 Ratings
    5% above category average
    SAP BW/4HANA
    -
    Ratings
    Single sign-on capability8.869 Ratings00 Ratings
    Role-based user permissions8.770 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    7.7
    44 Ratings
    2% above category average
    SAP BW/4HANA
    -
    Ratings
    Social data7.843 Ratings00 Ratings
    Social engagement7.643 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    7.2
    65 Ratings
    5% below category average
    SAP BW/4HANA
    -
    Ratings
    Marketing automation7.665 Ratings00 Ratings
    Compensation management6.834 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    6.8
    56 Ratings
    11% below category average
    SAP BW/4HANA
    -
    Ratings
    Mobile access6.856 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP BW/4HANA
    9.2
    4 Ratings
    2% above category average
    Multi-User Support (named login)00 Ratings9.74 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings9.74 Ratings
    Single Sign-On (SSO)00 Ratings9.74 Ratings
    Location-Based Data Governance00 Ratings8.04 Ratings
    Data Modeling
    Comparison of Data Modeling features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP BW/4HANA
    9.7
    4 Ratings
    0% above category average
    Data model creation00 Ratings9.74 Ratings
    Data Exploration
    Comparison of Data Exploration features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP BW/4HANA
    9.0
    3 Ratings
    13% above category average
    Visualization00 Ratings9.03 Ratings
    Data Warehouse
    Comparison of Data Warehouse features of Microsoft Dynamics 365 and SAP BW/4HANA
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    SAP BW/4HANA
    8.5
    4 Ratings
    1% below category average
    High-Volume Data Processing00 Ratings9.74 Ratings
    Data Warehouse Management00 Ratings10.04 Ratings
    Administrative Automation00 Ratings7.53 Ratings
    Self-Optimization00 Ratings7.03 Ratings
    Best Alternatives
    Microsoft Dynamics 365SAP BW/4HANA
    Small Businesses
    Salesflare
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Cloudera Enterprise Data Hub
    Score9 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Exadata
    Score9.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Dynamics 365SAP BW/4HANA
    Likelihood to Recommend
    7.9
    (104 ratings)
    9.7
    (12 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    -
    (0 ratings)
    Usability
    7.8
    (34 ratings)
    9.7
    (5 ratings)
    Support Rating
    8.0
    (11 ratings)
    9.7
    (7 ratings)
    Online Training
    7.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft Dynamics 365SAP BW/4HANA
    Likelihood to Recommend
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
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    SAP
    SAP BW/4HANA is certainly an excellent choice when it comes to setting up a data warehousing platform within a landscape of existing SAP systems ecosystem for realizing quick time to value and ROI over the long term. Many non-SAP analytics tools such as Power BI , Qlik also now offer connectors to leverage SAP BW/4HANA data as additional options to deploy third party visualization tools which make it a more open ended platform of choice. But with the future roadmap of SAP and industry in general being focused towards cloud based offerings (SAC and Datasphere) infused with AI capabilities one has to make a judicious choice among these depending on the use case, capabilities of platforms and existing systems landscape and the overall long term IT strategy. SAP BW/4HANA may not be a good platform of choice if starting a native greenfield data warehousing implementation with cloud first approach which would require data integration across SAP and Non-SAP sources and one should consider other SAP cloud offerings which however still have some time to reach a level of maturity as SAP BW/4HANA has reached over the years.
    Incentivized
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    Pros
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    SAP
    • With ODP based extraction, SAP BW/4HANA does well to integrate the data from various source systems like S4HANA , S4C.
    • With composite providers having the ability to integrate HANA calculation views, we are able to make the best of use of both application layer and data base layer(HANA) for mixed modelling scenarios.
    • with data tiering optimization higher data volume are effectively handled as we have the option to control the amount of data that is being stored in HOT , Warm and cold storage. With data volume grows over the year, DTO comes in handy solution to automatically move the delta to appropriate area based on temporature.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    SAP
    • Better integration with HANA layer with BW/4HANA application
    • Flexibility to provide more secure API's to interact with non-sap Data bases
    • Integration with Gsheets as well like Excel(AFO) and introduce better reporting integration with various reporting tools.
    • Evolution to provide better data lake , data brick options like in BDC
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    SAP
    No answers on this topic
    Usability
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
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    SAP
    SAP BW/4HANA requires specialized skillsets around data warehouse modeling and the access to data, however the modeling capabilities are intuitive and have now become accessible to both SAP and non-SAP data warehouse specialists. This new model allows for Interchangeable skillsets and access to a broader pool of experts throughout the industry, as well as easier access to data.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
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    SAP
    SAP Max Attention and general support for SAP BW/4HANA is broadly available. Truth to be told, MaxAttention has a premium cost but brings great engineers. So this being an enterprise capability and extremely critical, we did not consider cost as the main factor since support works well. Just keep that in mind when making your selection.
    Incentivized
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    Implementation Rating
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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    SAP
    No answers on this topic
    Alternatives Considered
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
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    SAP
    SAP BW / 4HANA and SAP IQ are both used for warehouse; with quick consultations for business analysis and that allows us to obtain dashboards and KPIs efficiently. SAP IQ is columnar and SAP BW / 4HANA immemorial. SAP BW / 4HANA was selected for the response speed of the queries since it saves the information in cache.
    Incentivized
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    Contract Terms and Pricing Model
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    SAP
    No answers on this topic
    Professional Services
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    SAP
    No answers on this topic
    Return on Investment
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
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    SAP
    • SAP BW/4HANA has been immensely helpful in eliminating alternate silos of data creation by business users thereby ensuring data integrity and consistency across the organization. The focus is now more on data analysis as opposed to data preparation in spreadsheets saving users hours of laborious manual work in collating data.
    • We have been able to quickly integrate and leverage data from multiple SAP systems into SAP BW/4HANA to drive holistic decision making within the organization including streamlining the month end close process using BPC.
    • Excel friendly reporting tools such as Analysis for Office have made it much easier for user adoption and training making change management much easier and change the culture within the organization.
    Incentivized
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    ScreenShots

    SAP BW/4HANA Screenshots

    Screenshot of Next generation data warehousing with SAP BW/4HANA.Screenshot of SAP BW/4HANA user cockpit.Screenshot of Geolocation analytics in SAP BW/4HANA.Screenshot of Data modeling in SAP BW/4HANA.Screenshot of Modern user experience in SAP BW/4HANA.Screenshot of Monitor the performance of your business in real-time with SAP BW/4HANA.