Microsoft Entra External ID vs. OpenText Identity and Access Management

It is not easy to calculate the actual ROI due to the difficult quantification of all factors, but it certainly contributed a lot in protecting, monitoring and controlling access to our system. It also made it much easier to detect vulnerable external users with simple and "easy to hack" passwords they use on multiple apps.

Suited for complex identity journeys involving multiple identity constituents like customers, employees, extended enterprise users (e.g., agents, partners, vendors). OpenText Identity and Access Management (IAM) Platform, formerly Covisint, is not suited for on-premises-based IAM implementations.

• Single sign-on simplifies access to your apps from anywhere
• Strong authentication for your customers using their preferred identity provider.
• Integrating with social accounts such as Facebook or Google+

Incentivized

• Good personnel/team
• Small company type customer service gives ease of access and sense of urgency

• Troubleshooting diagnostic logs effectively requires VS Code
• Group and role management requires additional effort
• The programming model (XML) could use some developer experience love

Incentivized

• Additional automation capabilities on the platform
• More configuration-driven approach
• Passwordless authentication

Product needs high level of customization to compete with other products in this space.

• Dedicated customer success manager and deployment manager
• 1-800-like 24/7 support
• Very responsive technical team

Each one of these alternatives has pros and cons. PingOne from Ping Identity states they "help deliver the secure and seamless customer experience to win battles for customer acquisition, retention, revenue, loyalty, and trust." While that may be the case, they did not fit our needs. We have a complex system and it did not seem to fit into our business.

Incentivized

OKTA Oracle Cloud Based Identity Platforms Salesforce IAM We did an open RFP and technology bakeoff for all providers, which including advanced IoT use cases, delegated admin use cases, and multiple password policy (13 independent use cases) in a two-week window. We were looking for configuration vs. customization capabilities inherent in the platforms. OpenText Identity and Access Management (IAM) Platform was the only provider that completed all the uses cases and provided a demo

• Having monthly active users billing was cost-effective.
• Helped with the IT support that was already managing the Azure platform of the company; this helped to manage the costs better and optimize them.

Incentivized

• Support team has excelled and exceeded expectations
• Team has been nimble and flexible
• Costs continue to accelerate on lack of product featrures