Middesk vs. Truework

Middesk majorly provides us with real-time access to the data and documents which are required for automating KYB and CIP regulatory compliance, mitigating front and backend risk. In addition, it is the easiest way for financial services companies to verify and monitor their business customers. It for us very much makes the process of onboarding customers very easy.

Incentivized

Truework may not be ideal for companies with a large quantity of complex earning codes, as the code mapping can get messy. We've found some difficulty with finding a solution for international companies we have acquired. Otherwise, Truework has suited us very well, and sends us emails to complete verifications for someone they can't find in the records we've sent over. We utilize a good number of contractors and we've decided not to send that information to Truework, so we always need to do those manually when Truework lets us know the associate in question can't be found.

Incentivized

• Gathering information needed for registration.
• Making the registration process efficient.
• Guiding us through the process when we hit snags.

Incentivized

• The staff is very knowledgeable and competent. We shared our data and they were able to convert the information as per they requirements.
• We spent very little time in integrating with them.
• We were able to integrate using the available resources and did not need to create complex reports.

Incentivized

• Better navigation.
• More marketing and make it very reachable to customers.
• Login is difficult.

Incentivized

• Customer Support management could be improved.
• Video advisory or consultation could be added as a feature.

UI is not as intuitive as other systems we use. For states that require income tax withholding, some of them require registration with multiple agencies - the UI doesn't easily tell you which login credentials are tied to which agency.

Incentivized

The user experience of this tool must be rearchitected. I am able to observe a lot of lag in the process when initiated. There are sometimes when the tool's navigation becomes difficult. The time taken at times is large to process a request and this can also be highly improved in the future.

Incentivized

Truework has been recognized by Forbes as a fastest growing company. They are willing to expand their business and build new relationships. During negotiation they gave us a good deal, which shows that they are willing to let the customer evaluate their services over time. The team is also very prompt in responding to questions and proactive in initiating questions for clarification.

Incentivized

ADP Workforce Now offers a module to handle payroll tax registrations. The interface is confusing and the information is hard to find. The service and support are awful - nobody ever knows who can answer tax account questions, they escalate to a different department and promise a callback but they never call back.

Incentivized

As an organisation, we have evaluated many HRMS software before shortlisting this one. It has an original data source for millions of workers and helps in easy verification. It is the second-largest network for income and employment verification. Moreover, it has simple and easy-to-understand scenarios which are illustrated by easy-to-understand examples.

• Better speed.
• Better quality for optimal cost.
• Saves a lot of time.

Incentivized

• We are saving approx. 8-10 hours a week that we can focus on other business needs and priorities.
• In the approx. 21 months we've been using Truework our associates have self-generated almost 500 letters.
• In the same amount of time, Truework has completed almost 1,700 verifications saving us approx. 732 hours.

Incentivized