Mitratech PolicyHub vs. PolicyManager

If you need a centralized location for policies and procedures, this system is great for the cost and effectiveness. While other systems had more bells and whistles, PolicyHub had everything one needs to maintain their P&Ps without costing a small fortune.

Incentivized

The part I like the most is our staff not having to log in to view policies. We have so many passwords to remember having this convenience is a big satisfier.

• Reminders of policies needing updating
• Simple inbox for end-user
• Online Access

Incentivized

• If I ever have any technical issues or questions the support team is great at getting back to me very quickly. I also like all the resources available to help as well.
• Policy reports, there are so many to choose from. These reports help me track several different things in the system. Compliance, attestations, past due, and so much more.
• Another plus for me is being able to add linkages to outside programs like TJC and Elsevier. Linking these to policies saves a lot of time.

• Document retraction can be confusing. Document in the library will still show as published even though it has been retracted.
• Reporting is lacking in some areas. We have had issues meeting compliance requirements for document review status dates.

Incentivized

• The program doesn't work well with Chrome, would like to see that fixed. We have several staff members that use Chrome.

It helps us do what we need it to do.

Incentivized

Overall this program is great. I am continuously in the program and find it very simple to use. I do have some staff that struggle, only because they are not in the program as often as I am

There were a number of calls and fixes that had to take place. we have a number of patches in places and bugs that needed fixing. we identified issues as we went along and became the company trying to test the system with no real benefit to us.

Incentivized

We did not evaluate any other product.

Incentivized

• It has enabled us to maintain a central database of P&P to ensure everyone is on the same page. We were completely paper/manual before so some things didn't get updated appropriately. This enables us to review and comply with requirements we have as a federally-qualified health center. It also makes it easier for us to pull policies when we need them.

Incentivized

• The program has kept us compliant on reviewing and updating all of our policies.