Policy Hub - OK at the basics
April 27, 2018

Policy Hub - OK at the basics

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mitratech PolicyHub

Policy Hub is used to manage our policies, procedures, and statutory training frameworks. This is managed by our compliance team on the most part, but other departments were involved in regards to updating policies, or managing documents within their particular area of the business. Our learning and development team owned the statutory training aspects.

  • Reminders of policies needing updating
  • Simple inbox for end-user
  • Online Access
  • Communication of impending developments - lots of bugs, and improvements were reported, but the communication whether these would be developed was almost non-existent.
  • Quiz output management - There is a lack of ability to report on quiz outcomes across multiple users.
  • Lack of flexibility - once something has been published there is no flexibility to make edits without retracting from everyone, and re-publishing.
  • One single location for management of policies, procedures, and statutory training
  • The ability to report on who has / hasn't read / completed a particular policy or procedure.
  • The ability to create an ongoing cycle for review of policies.
  • Price
  • Product Features
They sold a lot of capability within the platform, some of which was an oversell, and required further development (which never happened).
As an administrator of the product, it made what should have been quite simple tasks difficult. It served its purpose, but lacked any overall flexibility. My personal experience with the account manager was poor, as they were very unclear about what could be achieved on the platform.
Better reporting suite, more flexibility and control with published documents, so that publishing or retracting from individuals was an easier task.
Overall, if used correctly, Policy Hub does the basics of managing policies and procedures quite well, but these features would allow users to improve the amount of administration to do this.
It is suited to basic management of policies and procedures in a company where no flexibility is required.
It isn't appropriate for companies who wish to work with blended media.

Mitratech PolicyHub Feature Ratings