Item: Mitratech PolicyHub
Rating: 2
Author: Verified User

Use Cases and Deployment Scope

Policy Hub is used to manage our policies, procedures, and statutory training frameworks. This is managed by our compliance team on the most part, but other departments were involved in regards to updating policies, or managing documents within their particular area of the business. Our learning and development team owned the statutory training aspects.

Pros and Cons

Reminders of policies needing updating
Simple inbox for end-user
Online Access

Communication of impending developments - lots of bugs, and improvements were reported, but the communication whether these would be developed was almost non-existent.
Quiz output management - There is a lack of ability to report on quiz outcomes across multiple users.
Lack of flexibility - once something has been published there is no flexibility to make edits without retracting from everyone, and re-publishing.

Return on Investment

One single location for management of policies, procedures, and statutory training
The ability to report on who has / hasn't read / completed a particular policy or procedure.
The ability to create an ongoing cycle for review of policies.

Key Differentiators

Price
Product Features

They sold a lot of capability within the platform, some of which was an oversell, and required further development (which never happened).

Products Replaced

Likelihood to Renew

As an administrator of the product, it made what should have been quite simple tasks difficult. It served its purpose, but lacked any overall flexibility. My personal experience with the account manager was poor, as they were very unclear about what could be achieved on the platform.

Likelihood to Recommend

It is suited to basic management of policies and procedures in a company where no flexibility is required.
It isn't appropriate for companies who wish to work with blended media.

Policy Hub - OK at the basics

Overall Satisfaction with Mitratech PolicyHub