Not quite what we thought
March 12, 2018

Not quite what we thought

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mitratech PolicyHub

There were a number of calls and fixes that had to take place. we have a number of patches in places and bugs that needed fixing. we identified issues as we went along and became the company trying to test the system with no real benefit to us.
It is a good policy distribution platform however the reporting tools could be better. If you publish something in someone's diary it shows that they are non-compliant. If you request a report it takes a long time to modify this as the system times out. The publication date is always the original date of publication and not the date people start with your organization.
  • I've had no real contact from anyone at Mitratech since they took over hitec. Except for an itro call with someone called Justin.
  • We made a number of suggestions to improve the system, like changing the publication date to something relevant. having the ability to temp disable people with a time frame etc but nothing has been done
  • You are not reminded of reviews and in order to review a document annually you have to manually set the reminder- not ideal
  • Its been good for tracking peoples' reading of documents- but is still very manual.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
We are currently only using PolicyHub with real intent. Ops Risk and Incident manager are too manual and not at all what you would want within a business. Its easier to use a spreadsheet and not at all what we thought we would get.
When PolicyHub was purchased the company was not aware of the other tools like SharePoint.
It is good for publishing simple documents.

Mitratech PolicyHub Feature Ratings