MobileMonkey vs. Tidio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MobileMonkey
Score 8.0 out of 10
N/A
MobileMonkey, headquartered in Boston, offers their social media messaging marketing tool to marketers and agencies, featuring chatbots, landing page creation, integration with social ads, and an emphasis on Facebook. They offer a free plan and a paid plan with more advanced features (e.g. bot analytics, drip campaigns, etc.). MobileMonkey acquired ChattyPeople to extend their chatbot building capabilities.
$21.75
per month
Tidio
Score 8.4 out of 10
N/A
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
$0
per month
Pricing
MobileMonkeyTidio
Editions & Modules
Pro
$21.75
per month
Unicorn
$51.00
per month
Team
$299.00
per month
Free
$0
life time
Starter
$29
per month
Growth
$59
per month
Plus
$749
per month
Premium
$2999
per month
Offerings
Pricing Offerings
MobileMonkeyTidio
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.
More Pricing Information
Community Pulse
MobileMonkeyTidio
Features
MobileMonkeyTidio
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
MobileMonkey
-
Ratings
Tidio
7.0
1 Ratings
18% below category average
Chat history and transcripts00 Ratings7.01 Ratings
Chat reporting00 Ratings7.01 Ratings
Chat and web analytics00 Ratings7.01 Ratings
Best Alternatives
MobileMonkeyTidio
Small Businesses
Growave
Growave
Score 9.7 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Echobox Social
Echobox Social
Score 9.8 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Sprout Social
Sprout Social
Score 8.4 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MobileMonkeyTidio
Likelihood to Recommend
6.5
(3 ratings)
9.0
(2 ratings)
Support Rating
7.2
(2 ratings)
-
(0 ratings)
User Testimonials
MobileMonkeyTidio
Likelihood to Recommend
MobileMonkey
MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.
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Tidio
Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
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Pros
MobileMonkey
  • For small businesses on zero budget - provides a free.
  • A Facebook group community with peers and experts helping each other.
Read full review
Tidio
  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
Read full review
Cons
MobileMonkey
  • Terrible marketing ethics!
  • 6am phone calls to my cell trying to up-sell me
  • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me
Read full review
Tidio
  • Unable to ban visitors by site referrer (spam sites)
  • Chatbot conditional logic could be a bit simpler/cleaner
  • Occasional issues with the desktop app (in browser never gives us trouble though)
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Support Rating
MobileMonkey
MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.
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Tidio
No answers on this topic
Alternatives Considered
MobileMonkey
MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.
Read full review
Tidio
Read full review
Return on Investment
MobileMonkey
  • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.
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Tidio
  • Helped us get new deals from site visitors
  • Helped us get renewals from current clients
Read full review
ScreenShots

Tidio Screenshots

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