What users are saying about
3 Ratings
43 Ratings
3 Ratings
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Score 8.5 out of 100
43 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

MoData

Well suited to high velocity sales environments where managers could make better strategic decisions with better metrics.
Carlo Magno Lindo | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MoData
Zendesk Sell
4.7
Customer data management / contact management
MoData
Zendesk Sell
6.6
Workflow management
MoData
Zendesk Sell
3.9
Territory management
MoData
Zendesk Sell
2.6
Opportunity management
MoData
Zendesk Sell
5.7
Integration with email client (e.g., Outlook or Gmail)
MoData
Zendesk Sell
6.1
Contract management
MoData
Zendesk Sell
5.3
Quote & order management
MoData
Zendesk Sell
2.9
Interaction tracking
MoData
Zendesk Sell
5.9
Channel / partner relationship management
MoData
Zendesk Sell
2.9

Customer Service & Support

MoData
Zendesk Sell
3.0
Case management
MoData
Zendesk Sell
2.9
Call center management
MoData
Zendesk Sell
2.3
Help desk management
MoData
Zendesk Sell
3.8

Marketing Automation

MoData
Zendesk Sell
4.8
Lead management
MoData
Zendesk Sell
5.2
Email marketing
MoData
Zendesk Sell
4.4

CRM Project Management

MoData
Zendesk Sell
3.5
Task management
MoData
Zendesk Sell
4.6
Billing and invoicing management
MoData
Zendesk Sell
2.9
Reporting
MoData
Zendesk Sell
3.1

CRM Reporting & Analytics

MoData
Zendesk Sell
4.4
Forecasting
MoData
Zendesk Sell
4.1
Pipeline visualization
MoData
Zendesk Sell
5.1
Customizable reports
MoData
Zendesk Sell
4.1

Customization

MoData
Zendesk Sell
4.8
Custom fields
MoData
Zendesk Sell
6.8
Custom objects
MoData
Zendesk Sell
3.2
Scripting environment
MoData
Zendesk Sell
3.5
API for custom integration
MoData
Zendesk Sell
5.7

Security

MoData
Zendesk Sell
4.3
Single sign-on capability
MoData
Zendesk Sell
2.7
Role-based user permissions
MoData
Zendesk Sell
6.0

Social CRM

MoData
Zendesk Sell
2.7
Social data
MoData
Zendesk Sell
2.9
Social engagement
MoData
Zendesk Sell
2.6

Integrations with 3rd-party Software

MoData
Zendesk Sell
4.0
Marketing automation
MoData
Zendesk Sell
5.5
Compensation management
MoData
Zendesk Sell
2.6

Platform

MoData
Zendesk Sell
6.1
Mobile access
MoData
Zendesk Sell
6.1

Pros

MoData

  • Custom decision trees allow us to get to the exact reports we need as a business, not generic ones
  • Exportable custom reports make preparing for board meetings far quicker and I have confidence in the data
Mathew Cole | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

MoData

  • So far Mo Data has delivered on its promises. I don't have any issues at this stage.
Adam Pisk | TrustRadius Reviewer

Zendesk Sell

  • My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
  • Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
  • I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.
Faerie Grace | TrustRadius Reviewer

Likelihood to Renew

MoData

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

MoData

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
It really is easy to use, but just not enough behind it.
Jeremy Doyle | TrustRadius Reviewer

Support Rating

MoData

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 6.0
Based on 1 answer
The support team is good, but not great.
Jeremy Doyle | TrustRadius Reviewer

Online Training

MoData

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

MoData

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 1 answer
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

MoData

others were too complicated to use. this is easy
Carlo Magno Lindo | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

MoData

  • The ROI is on the accuracy of reporting data
  • Time saves on financial forecasting
Mathew Cole | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Screenshots

Pricing Details

MoData

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MoData
8.5
Zendesk Sell
4.6

Likelihood to Renew

MoData
Zendesk Sell
3.0

Usability

MoData
Zendesk Sell
7.0

Support Rating

MoData
Zendesk Sell
6.0

Online Training

MoData
Zendesk Sell
7.0

Implementation Rating

MoData
Zendesk Sell
8.0

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