Mode Analytics vs. Rational BI

After launching a new contact pathway in a help experience, Mode Analytics can help provide insight into the sentiments from users as well as the engagement with any written content. Numeric outputs are easier to manage, whereas more nuanced/emotional feedback is sometimes hard to quantify (though not impossible if you get creative).

Incentivized

Rational BI allows managing data analysis coming from different projects in order to create useful reports and dashboards. I usually set up automatically scheduled reports. All the stakeholders can easily share a rational view with the possibility to filter between the interesting arguments. Sometimes different user profiles could be needed, optimize the view.

Incentivized

• Easy to use (click a button and get right to SQL).
• Security First (everything is locked down by default).
• The White Label feature is super easy to skin -- our embedded reports look just like our app!

Incentivized

• Provides high performance embedded analytics
• Seamless integration to import and export data
• Rich features for data visualization

Incentivized

• Date ranges aren't always the most intuitive to set, strangely
• Faster refresh rates would be ideal
• Would love more dynamic mobile device integration (alerts, etc)

Incentivized

• Documentation for new users could be better. Sometimes it's hard for my users that are not that skilled in IS/IT to set up data connectors are understand the dynamics of data sources.
• I have used several other BI solutions as well, and their GUI is okay, but surely there is also room for improvement here. Not all things are made entirely logically.
• Understanding their price structure. Generally, their website looks nice, but it's not very informative when it comes to pricing, and support options. I really miss some kind of transparency and overview.

Incentivized

For the advanced user already familiar with Python. It is just the same tool, already managed and connected to the data.

Incentivized

Rational BI allows managing data analysis coming from different projects. The outputs are one or more reports, that can be delivered automatically to the stakeholders or other communication media inside the organization. Nice dashboards help to describe and analyze data. Sometimes different user profiles could be needed, optimize the view.

Incentivized

Mode has dedicated agents who are online in a chatroom, ready to take on any questions and provide helpful feedback.

Incentivized

I haven't had to use support to date for this product.

Incentivized

• Tableau is a huge pain to edit or create dashboards, by comparison. It can make better looking visualizations, but in practice, letting users drill down and change dimensions slows the end user experience so much that it's often not worth it.
• Looker is amazing for data modeling, but you have to get your whole business all in on it to take advantage. Viz capabilities are similar.
• Databricks has a lot of functionality overlap, but the visualizations are terrible. Databricks' great strength is that you can use notebooks to do anything with code.

Incentivized

Today there are many companies providing BI solutions, and generally, I think Microsoft Power BI is the easiest go-to solution as it is part of the Office365 software. However all software solutions have their limitations, advantages, and disadvantages, but sometimes you don't need the perfect solution. You just need a solution that delivers 80-90 percent of the full potential to reach your goal and in this scope, we were really happy with Rational BI.

Incentivized

• It has allowed us to monitor ongoing financial transactions written to our SQL data tables in real-time and that helps us to monitor user transaction activities in real-time
• Using Mode we have been able to also track users who undertake fraudulent financial transactions; preventing financial losses to our users
• Mode's collaborative abilities have been very helpful in sharing transaction monitoring workload across our compliance and cybersecurity team

Incentivized

• Allows folks to work on other items as reporting is done in the background.
• Scheduling and delivery of reports with one click.
• Single pane of management.
• Ease of use.

Incentivized