Overall Satisfaction with Mode Analytics
Mode Analytics is our main source of querying from our databases. We can pull data using PrestoSQL (Trino), visualize different metrics for trends, create quick dashboards for stakeholders, and even incorporate more sophisticated R or Python logic via their built-in notebook tool.
- Multi-platform integration
- Customer support
- Clean UI for great UX
- Scope of visualizations available
- Advance dashboarding customizations
- Drill-downs
- Dashboarding
- Customer Support
- Easy querying/sharing
- Data for better decision making wrt whether to pursue initiatives
- Dashboards that track periodic trends to inform on abberrations
- Analysis to support retro on existing initiatives and future improvements
Mode [Analytics] has a shorter learning curve and is better for starter analysts who are not yet Python fluent. They also require very little setup for report viewers to consume data, making it a more optimal solution for team members on the ground.
Do you think Mode Analytics delivers good value for the price?
Yes
Are you happy with Mode Analytics's feature set?
Yes
Did Mode Analytics live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Mode Analytics go as expected?
I wasn't involved with the implementation phase
Would you buy Mode Analytics again?
Yes
Mode Feature Ratings
Mode Analytics Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
A few times, actually! Once I had some questions on how to implement a certain feature for my analysis. Mode's support team went above and beyond to listen to my question, find sample queries/reports from their onboarding guides that best reflect my use case, and provided additional stackoverflow etc. solutions to aid my understanding. Another time, I ran into a visualization issue where I needed a viz not in their template. The support agent was patient in explaining that what I wanted was a frequently requested feature, and the team would prioritize it as a product request. She also gave me tips on how to potentially create something similar using other Libraries beyond Mode. I was impressed by their dedication to customers and their level of knowledge about their product.