Mode Analytics Pros and Cons
November 30, 2021

Mode Analytics Pros and Cons

Rita Lo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Overall Satisfaction with Mode Analytics

Mode Analytics is our main source of querying from our databases. We can pull data using PrestoSQL (Trino), visualize different metrics for trends, create quick dashboards for stakeholders, and even incorporate more sophisticated R or Python logic via their built-in notebook tool.
  • Multi-platform integration
  • Customer support
  • Clean UI for great UX
  • Scope of visualizations available
  • Advance dashboarding customizations
  • Drill-downs
  • Dashboarding
  • Customer Support
  • Easy querying/sharing
  • Data for better decision making wrt whether to pursue initiatives
  • Dashboards that track periodic trends to inform on abberrations
  • Analysis to support retro on existing initiatives and future improvements
Mode [Analytics] has a shorter learning curve and is better for starter analysts who are not yet Python fluent. They also require very little setup for report viewers to consume data, making it a more optimal solution for team members on the ground.

Do you think Mode delivers good value for the price?

Yes

Are you happy with Mode's feature set?

Yes

Did Mode live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mode go as expected?

I wasn't involved with the implementation phase

Would you buy Mode again?

Yes

Mode is great for speed and presentation. If you have a business idea, want to see a data prototype to validate your hunch, and need something to easily pull a few lines of SQL code and build a dashboard, Mode is a perfect solution. It's also a tool that allows for easy dashboard sharing. It does not have some of the nuances offered by Tableau but wins out in simplicity/intuitiveness. If you're looking for high-level modeling/forecasting, however, Mode comes up a bit short. Anything requiring a lot of processing power should be moved to a dedicated notebook/programming environment.

Mode Feature Ratings

Pixel Perfect reports
Not Rated
Customizable dashboards
6
Report Formatting Templates
8
Drill-down analysis
10
Formatting capabilities
9
Integration with R or other statistical packages
10
Report sharing and collaboration
10
Publish to Web
Not Rated
Publish to PDF
9
Report Versioning
Not Rated
Report Delivery Scheduling
10
Delivery to Remote Servers
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
4
Location Analytics / Geographic Visualization
4
Predictive Analytics
5

Mode Analytics Support

Mode has dedicated agents who are online in a chatroom, ready to take on any questions and provide helpful feedback.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
A few times, actually! Once I had some questions on how to implement a certain feature for my analysis. Mode's support team went above and beyond to listen to my question, find sample queries/reports from their onboarding guides that best reflect my use case, and provided additional stackoverflow etc. solutions to aid my understanding. Another time, I ran into a visualization issue where I needed a viz not in their template. The support agent was patient in explaining that what I wanted was a frequently requested feature, and the team would prioritize it as a product request. She also gave me tips on how to potentially create something similar using other Libraries beyond Mode. I was impressed by their dedication to customers and their level of knowledge about their product.