Powerful data visualization
December 21, 2021

Powerful data visualization

Jacob Rossi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Business

Overall Satisfaction with Mode Analytics

I use Mode Analytics to set up custom dashboards for monitoring key business metrics, from customer sentiments and escalation statistics, to detailed app engagement data. The scope is typically limited to the web and in-app help/support sections of the experience. It's particularly helpful for monitoring project impact after deploying significant changes to the product.
  • Customizable dashboards
  • Versital metrics and dynamic inputs
  • Intuitive interface
  • Exportation of results
  • Date ranges aren't always the most intuitive to set, strangely
  • Faster refresh rates would be ideal
  • Would love more dynamic mobile device integration (alerts, etc)
  • Customizable dashboards
  • Dynamic inputs
  • Wide range of visualization options
  • Empowered me to make data based decisions
  • Made data collection more fast, efficient, and useful
  • Identified when new features need tweaks or course corrections
In my opinion Mode Analytics has an edge on much of the competition due to the intuitive and powerful custom dashboard creation interface. I can create dashboards for stakeholders that are self explanatory and easy to make conclusions from. In other respects, it's very much at pace with similar tools and services.

Do you think Mode delivers good value for the price?

Yes

Are you happy with Mode's feature set?

Yes

Did Mode live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mode go as expected?

I wasn't involved with the implementation phase

Would you buy Mode again?

Yes

After launching a new contact pathway in a help experience, Mode Analytics can help provide insight into the sentiments from users as well as the engagement with any written content. Numeric outputs are easier to manage, whereas more nuanced/emotional feedback is sometimes hard to quantify (though not impossible if you get creative).

Mode Feature Ratings

Pixel Perfect reports
10
Customizable dashboards
10
Report Formatting Templates
10
Drill-down analysis
10
Formatting capabilities
9
Integration with R or other statistical packages
9
Report sharing and collaboration
9
Publish to Web
8
Publish to PDF
9
Report Versioning
9
Report Delivery Scheduling
10
Delivery to Remote Servers
9
Pre-built visualization formats (heatmaps, scatter plots etc.)
10
Location Analytics / Geographic Visualization
10
Predictive Analytics
10