Fantastic Product; Account Management is consistently difficult
December 21, 2021

Fantastic Product; Account Management is consistently difficult

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Business

Overall Satisfaction with Mode Analytics

We use Mode's white label embed feature, to power in-app reporting for our customers -- even going so far as doing rapid prototyping for them. We also use Mode Analytics to centralize, protect, and ease our team's access to data sources.
  • Easy to use (click a button and get right to SQL).
  • Security First (everything is locked down by default).
  • The White Label feature is super easy to skin -- our embedded reports look just like our app!
  • My only gripe is account management. The AM team turns over often, and every renewal is a fight, starting with a 40% price hike and ultimately getting whittled down to something reasonable.
  • White-label embed.
  • Security.
  • Extremely positive. It's a key feature in our application.
  • Were it not for the account management bit, Mode would be hands-down our recommendation for anyone looking for cloud BI.
Mode Analytics is better for us than most -- because of its white-label feature, its security-first posture, and the fact that you can go directly to SQL.

Do you think Mode delivers good value for the price?

Yes

Are you happy with Mode's feature set?

Yes

Did Mode live up to sales and marketing promises?

Yes

Did implementation of Mode go as expected?

Yes

Would you buy Mode again?

Yes

Mode Analytics is great for white label embedding (on one hand, the feature hasn't been improved much since we signed up; on the other -- it hasn't needed to improve) -- our reports look excellent. Mode Analytics is also great for a security-first analytics console. Click a button and get right to powerful SQL and Python tooling with your data.

Mode Feature Ratings

Pixel Perfect reports
9
Customizable dashboards
10
Report Formatting Templates
7
Drill-down analysis
Not Rated
Formatting capabilities
9
Integration with R or other statistical packages
9
Report sharing and collaboration
Not Rated
Publish to Web
Not Rated
Publish to PDF
3
Report Versioning
Not Rated
Report Delivery Scheduling
5
Delivery to Remote Servers
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
7
Location Analytics / Geographic Visualization
4
Predictive Analytics
Not Rated