Modernizing Medicine®’s Healthcare IT Suite vs. Salesforce Health Cloud

EMA is perfect for dermatology practices of any size.

Incentivized

Salesforce Health Cloud is great if your organization has the expertise to integrate with your EMR system. All the functionality of service cloud plus healthcare related synergies to help with easy to use appointment reminders and further health suggestions are a huge plus.

Incentivized

• Intuitive workflows and user experience design, easing training of new staff and providers.
• Allows providers to quickly access prior diagnoses, plans, and impressions. They may even pull these forward for follow-up care documentation.

Incentivized

• Account creation is simple and straightforward.
• The software’s global search field works incredibly well and confines information via keyword search throughout the entire system.

• Besides tasks, it would be nice to have a function where you could have reminders set - ex. "Call back patient on Friday 8/6"
• When I go to support, I end up getting a phone number for sales instead of a support line.

Incentivized

• They can have standard pages or components which can directly be used to book or record the appointment with the practitioner.
• [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated.

It is a wonderful platform with some limitations in it's ability to easily connect with Epic. If your system has the experience and ability to build the connector, you will have great success and a robust platform to do all you need.

Incentivized

EMA is the superior EHR for dermatology practices.

Incentivized

When it comes to Health Cloud in other CRM we have to create the related object and fields and we have to set [up] a complete architecture for the healthcare business to run over the CRM. But here Salesforce is proving a managed package, which is Health Cloud, has the framework already built we just [have to] use the standard functionality and get our task with automation done. This has definitely reduced the effort of developers as well as the agents who are working on the Health Cloud. [Even] a person with very little coding skill can use this CRM and get [their] task cases, etc. automated and [the] perfect solution can be built with low efforts.

• the impact has been positive.