TrustRadius

Mojo Helpdesk vs. Motadata ServiceOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mojo Helpdesk
Score 8.4 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Motadata ServiceOps
Score 8.6 out of 10
Small Businesses (1-50 employees)
Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization…N/A
Pricing
Mojo HelpdeskMotadata ServiceOps
Editions & Modules
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
No answers on this topic
Offerings
Pricing Offerings
Mojo HelpdeskMotadata ServiceOps
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional Details——
More Pricing Information
Community Pulse
Mojo HelpdeskMotadata ServiceOps
Features
Mojo HelpdeskMotadata ServiceOps
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Mojo Helpdesk
9.8
1 Ratings
18% above category average
Motadata ServiceOps
8.9
1 Ratings
8% above category average
Organize and prioritize service tickets10.01 Ratings9.11 Ratings
Expert directory10.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings8.21 Ratings
ITSM collaboration and documentation9.01 Ratings9.11 Ratings
Ticket creation and submission10.01 Ratings00 Ratings
Ticket response10.01 Ratings00 Ratings
Service restoration00 Ratings9.11 Ratings
Self-service tools00 Ratings9.11 Ratings
ITSM reports and dashboards00 Ratings9.11 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
22% above category average
Motadata ServiceOps
-
Ratings
External knowledge base10.01 Ratings00 Ratings
Internal knowledge base10.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
22% above category average
Motadata ServiceOps
-
Ratings
Customer portal10.01 Ratings00 Ratings
Social integration10.01 Ratings00 Ratings
Email support10.01 Ratings00 Ratings
Help Desk CRM integration10.01 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Mojo Helpdesk
-
Ratings
Motadata ServiceOps
9.1
1 Ratings
9% above category average
Configuration mangement00 Ratings9.11 Ratings
Asset management dashboard00 Ratings9.11 Ratings
Policy and contract enforcement00 Ratings9.11 Ratings
Change management
Comparison of Change management features of Product A and Product B
Mojo Helpdesk
-
Ratings
Motadata ServiceOps
8.6
1 Ratings
0% above category average
Change requests repository00 Ratings9.11 Ratings
Service-level management00 Ratings8.21 Ratings
Best Alternatives
Mojo HelpdeskMotadata ServiceOps
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Mojo HelpdeskMotadata ServiceOps
Likelihood to Recommend
10.0
(1 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Mojo HelpdeskMotadata ServiceOps
Likelihood to Recommend
Metadot Corporation
For a small business it is a very good value.
Verified User
Anonymous
Read full review
Motadata (Mindarray Systems)
Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Pros
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Verified User
Anonymous
Read full review
Motadata (Mindarray Systems)
  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Cons
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Verified User
Anonymous
Read full review
Motadata (Mindarray Systems)
  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Usability
Metadot Corporation
No answers on this topic
Motadata (Mindarray Systems)
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Support Rating
Metadot Corporation
No answers on this topic
Motadata (Mindarray Systems)
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Alternatives Considered
Metadot Corporation
Price and customer service.
Verified User
Anonymous
Read full review
Motadata (Mindarray Systems)
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Return on Investment
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Verified User
Anonymous
Read full review
Motadata (Mindarray Systems)
  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
ScreenShots

Mojo Helpdesk Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Motadata ServiceOps Screenshots

Screenshot of ITIL aligned stage wise change management.Screenshot of A repository for all your company wise knowledge.Screenshot of Ecommerce style service catalog to facilitate self-service.