What users are saying about
2 Ratings
8 Ratings
2 Ratings
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Score 8.2 out of 100
8 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

osTicket

osTicket is very well suited for small to medium environments where the budget might be tight or a complex system isn't desired. The basic pillars of osTicket being that it is simple, lightweight, reliable, open source, and best of all free really make osTicket a great alternative to higher-cost customer support systems. While osTicket does have shortfalls which would be bad for some environments—like not offering social media integration, lacking a flashy user interface, no detailed analytics (satisfaction, performance, etc.), no live chat/messaging, and any detailed customization requires PHP knowledge—osTicket is a great free and simple support system without the extra features and costs the alternatives offer.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
osTicket
8.6
Organize and prioritize service tickets
Mojo Helpdesk
10.0
osTicket
9.2
Expert directory
Mojo Helpdesk
10.0
osTicket
8.0
Subscription-based notifications
Mojo Helpdesk
10.0
osTicket
7.8
ITSM collaboration and documentation
Mojo Helpdesk
9.0
osTicket
8.8
Ticket creation and submission
Mojo Helpdesk
10.0
osTicket
9.0
Ticket response
Mojo Helpdesk
10.0
osTicket
8.8

Self Help Community

Mojo Helpdesk
10.0
osTicket
8.8
External knowledge base
Mojo Helpdesk
10.0
osTicket
8.8
Internal knowledge base
Mojo Helpdesk
10.0
osTicket
8.8

Multi-Channel Help

Mojo Helpdesk
10.0
osTicket
7.1
Customer portal
Mojo Helpdesk
10.0
osTicket
8.2
Social integration
Mojo Helpdesk
10.0
osTicket
4.0
Email support
Mojo Helpdesk
10.0
osTicket
8.5
Help Desk CRM integration
Mojo Helpdesk
10.0
osTicket
8.0
IVR
Mojo Helpdesk
osTicket
7.0

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

osTicket

  • Web based, so available from any web browser
  • Free - no cost to the organization to buy
  • Runs on linux - solid, secure, free
Anonymous | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

osTicket

  • osTicket's hosted version is expensive and customization is kind of hard to come by. So, unless you have programming-proficient developers on hand (we do!) you will need to accept the options that you are paying for.
  • osTicket's community forum has had some bugs recently as they have rolled out a new platform for it. For people who rely on the community forum extensively, this is a set back. Again, this is more of an issue for those using open source and not the SaaS version.
Anonymous | TrustRadius Reviewer

Support Rating

Mojo Helpdesk

No score
No answers yet
No answers on this topic

osTicket

osTicket 6.0
Based on 1 answer
Being open-source it is community supported. There is a hosted version that provides better support. Honestly, I have not really needed support
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

osTicket

Free, easy to install and it does the same job
Anonymous | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

osTicket

  • Increased the customer service department effectiveness.
  • Is a reliable system for the specifically targeted clients.
Giorgi Gogitidze | TrustRadius Reviewer

Screenshots

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

osTicket

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

osTicket Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
osTicket
8.8

Support Rating

Mojo Helpdesk
osTicket
6.0

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