What users are saying about
2 Ratings
2 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

SupportBee

SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice.
Matt Heerema | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
SupportBee
9.2
Organize and prioritize service tickets
Mojo Helpdesk
10.0
SupportBee
10.0
Expert directory
Mojo Helpdesk
10.0
SupportBee
10.0
Subscription-based notifications
Mojo Helpdesk
10.0
SupportBee
7.2
ITSM collaboration and documentation
Mojo Helpdesk
9.0
SupportBee
8.2
Ticket creation and submission
Mojo Helpdesk
10.0
SupportBee
10.0
Ticket response
Mojo Helpdesk
10.0
SupportBee
10.0

Self Help Community

Mojo Helpdesk
10.0
SupportBee
6.2
External knowledge base
Mojo Helpdesk
10.0
SupportBee
6.2
Internal knowledge base
Mojo Helpdesk
10.0
SupportBee

Multi-Channel Help

Mojo Helpdesk
10.0
SupportBee
8.0
Customer portal
Mojo Helpdesk
10.0
SupportBee
4.0
Social integration
Mojo Helpdesk
10.0
SupportBee
Email support
Mojo Helpdesk
10.0
SupportBee
10.0
Help Desk CRM integration
Mojo Helpdesk
10.0
SupportBee
10.0

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

SupportBee

  • Filters requests by client.
  • Keep track of how much "traffic" that client is causing.
Anonymous | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

SupportBee

  • MESSAGE THREADING - the interface for long message threads makes things difficult to scan and review.
  • PRICE TIERS - a few of the pieces of functionality we need (client portal) are at a price tier that makes it infeasible for us.
Matt Heerema | TrustRadius Reviewer

Support Rating

Mojo Helpdesk

No score
No answers yet
No answers on this topic

SupportBee

SupportBee 7.0
Based on 1 answer
I haven't had to deal with support issues much, other than someone within our own company helping.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

SupportBee

SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our employees, or too difficult for our clients to interact with.
Matt Heerema | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

SupportBee

  • Helps ensure client requests don't go unhandled - invaluable.
  • Helps ensure priority clients get priority handled.
Anonymous | TrustRadius Reviewer

Screenshots

SupportBee

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

SupportBee

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SupportBee Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
SupportBee
8.2

Support Rating

Mojo Helpdesk
SupportBee
7.0

Add comparison