What users are saying about
2 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

eDesk by xSellco

Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces.
Erika Snow | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
eDesk by xSellco
10.0
Organize and prioritize service tickets
Mojo Helpdesk
10.0
eDesk by xSellco
10.0
Expert directory
Mojo Helpdesk
10.0
eDesk by xSellco
Subscription-based notifications
Mojo Helpdesk
10.0
eDesk by xSellco
10.0
ITSM collaboration and documentation
Mojo Helpdesk
9.0
eDesk by xSellco
10.0
Ticket creation and submission
Mojo Helpdesk
10.0
eDesk by xSellco
10.0
Ticket response
Mojo Helpdesk
10.0
eDesk by xSellco
10.0

Self Help Community

Mojo Helpdesk
10.0
eDesk by xSellco
10.0
External knowledge base
Mojo Helpdesk
10.0
eDesk by xSellco
10.0
Internal knowledge base
Mojo Helpdesk
10.0
eDesk by xSellco

Multi-Channel Help

Mojo Helpdesk
10.0
eDesk by xSellco
8.5
Customer portal
Mojo Helpdesk
10.0
eDesk by xSellco
Social integration
Mojo Helpdesk
10.0
eDesk by xSellco
7.0
Email support
Mojo Helpdesk
10.0
eDesk by xSellco
10.0
Help Desk CRM integration
Mojo Helpdesk
10.0
eDesk by xSellco

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

eDesk by xSellco

  • Easy to use for customers
  • Maintains marketplace standards for communication
  • Is the only platform that offers these services
  • Connects with Channel Advisor
Erika Snow | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

eDesk by xSellco

  • I wish the filters displayed closer to the top of the inbox vs the bottom
  • The new and to-do tabs can be confusing at first
  • Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication.
Erika Snow | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

eDesk by xSellco

They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has.
Erika Snow | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

eDesk by xSellco

  • Saves agents lots of time
  • Creates better communication with customer with less time in between messages
  • Helps us provide great customer service
  • Has helped us meet marketplace communication standards and receive more feedback/reviews
Erika Snow | TrustRadius Reviewer

Screenshots

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$24 per month

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

eDesk by xSellco

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$85 per user

eDesk by xSellco Editions & Modules

Edition
eDesk Essential$851
eDesk Unlimited$1251
eDesk Unlimited +$1951
  1. per user
Additional Pricing Details
These are the month-to-month prices for using eDesk. If you would like to pay annually instead there is a discount on the total price. Each plan offers a variety of different features to suit any online seller.

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
eDesk by xSellco
10.0

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