Mojo Helpdesk vs eDesk by xSellco

Likelihood to Recommend

For a small business it is a very good value.

Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces.

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Erika Snow

Marketing Manager

Drive In AutosoundAutomotive, 11-50 employees

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Feature Rating Comparison

Mojo Helpdesk

eDesk by xSellco

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

Mojo Helpdesk

eDesk by xSellco

External knowledge base

Internal knowledge base

Mojo Helpdesk

eDesk by xSellco

Customer portal

Social integration

Email support

Help Desk CRM integration

Pros

User friendly- easy to setup and get running.
Built in reports to improve and measure customer satisfaction.
Always adding new features to enhance the product for the user.
Support organization responds quickly to issues and questions.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

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Easy to use for customers
Maintains marketplace standards for communication
Is the only platform that offers these services
Connects with Channel Advisor

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Erika Snow

Marketing Manager

Drive In AutosoundAutomotive, 11-50 employees

View all 1 answers on this topic

Cons

The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
Text box section on the rating to have the option to tell why a low rating was given.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

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I wish the filters displayed closer to the top of the inbox vs the bottom
The new and to-do tabs can be confusing at first
Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication.

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Erika Snow

Marketing Manager

Drive In AutosoundAutomotive, 11-50 employees

View all 1 answers on this topic

Alternatives Considered

Price and customer service.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

View all 1 answers on this topic

They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has.

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Erika Snow

Marketing Manager

Drive In AutosoundAutomotive, 11-50 employees

View all 1 answers on this topic

Return on Investment

Our company’s improved customer support response times and expert service has helped us make money.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

View all 1 answers on this topic

Saves agents lots of time
Creates better communication with customer with less time in between messages
Helps us provide great customer service
Has helped us meet marketplace communication standards and receive more feedback/reviews

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Erika Snow

Marketing Manager

Drive In AutosoundAutomotive, 11-50 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

$24 per month

Mojo Helpdesk Editions & Modules

Edition

Mini Me	$0¹
Professional	$29¹
Enterprise	$99¹
Unlimited	$399²

Includes 10 agents
Unlimited agents

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$85 per user

eDesk by xSellco Editions & Modules

Edition

eDesk Essential	$85¹
eDesk Unlimited	$125¹
eDesk Unlimited +	$195¹

per user

Additional Pricing Details

These are the month-to-month prices for using eDesk. If you would like to pay annually instead there is a discount on the total price. Each plan offers a variety of different features to suit any online seller.

Rating Summary

Mojo Helpdesk

eDesk by xSellco

Mojo Helpdesk

eDesk by xSellco

Likelihood to Recommend

Mojo Helpdesk

eDesk by xSellco

Feature Rating Comparison

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Social integration

Email support

Help Desk CRM integration

Pros

Mojo Helpdesk

eDesk by xSellco

Cons

Mojo Helpdesk

eDesk by xSellco

Alternatives Considered

Mojo Helpdesk

eDesk by xSellco

Return on Investment

Mojo Helpdesk

eDesk by xSellco

Screenshots

Mojo Helpdesk

eDesk by xSellco

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Mojo Helpdesk Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

eDesk by xSellco Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison