Mojo Helpdesk vs. eDesk by xSellco

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mojo Helpdesk
Score 8.4 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
eDesk by xSellco
Score 10.0 out of 10
Small Businesses (1-50 employees)
eDesk by xSellco is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The vendor states they provide the tools and corresponding order data to speedily turn around issues, so you can get back to selling. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the…
$85
per user
Pricing
Mojo HelpdeskeDesk by xSellco
Editions & Modules
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
eDesk Essential
$85
per user
eDesk Unlimited
$125
per user
eDesk Unlimited +
$195
per user
Offerings
Pricing Offerings
Mojo HelpdeskeDesk by xSellco
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsThese are the month-to-month prices for using eDesk. If you would like to pay annually instead there is a discount on the total price. Each plan offers a variety of different features to suit any online seller.
More Pricing Information
Community Pulse
Mojo HelpdeskeDesk by xSellco
Top Pros
Top Cons
Features
Mojo HelpdeskeDesk by xSellco
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Mojo Helpdesk
9.8
1 Ratings
eDesk by xSellco
10.0
1 Ratings
Organize and prioritize service tickets10.01 Ratings10.01 Ratings
Expert directory10.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings10.01 Ratings
ITSM collaboration and documentation9.01 Ratings10.01 Ratings
Ticket creation and submission10.01 Ratings10.01 Ratings
Ticket response10.01 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
eDesk by xSellco
10.0
1 Ratings
External knowledge base10.01 Ratings10.01 Ratings
Internal knowledge base10.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
eDesk by xSellco
8.5
1 Ratings
Customer portal10.01 Ratings00 Ratings
Social integration10.01 Ratings7.01 Ratings
Email support10.01 Ratings10.01 Ratings
Help Desk CRM integration10.01 Ratings00 Ratings
User Ratings
Mojo HelpdeskeDesk by xSellco
Likelihood to Recommend
9.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Mojo HelpdeskeDesk by xSellco
Likelihood to Recommend
Metadot Corporation
For a small business it is a very good value.
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xSellco
Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces.
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Pros
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
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xSellco
  • Easy to use for customers
  • Maintains marketplace standards for communication
  • Is the only platform that offers these services
  • Connects with Channel Advisor
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Cons
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
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xSellco
  • I wish the filters displayed closer to the top of the inbox vs the bottom
  • The new and to-do tabs can be confusing at first
  • Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication.
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Alternatives Considered
Metadot Corporation
Price and customer service.
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xSellco
They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has.
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Return on Investment
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
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xSellco
  • Saves agents lots of time
  • Creates better communication with customer with less time in between messages
  • Helps us provide great customer service
  • Has helped us meet marketplace communication standards and receive more feedback/reviews
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