Mojo Helpdesk vs. eDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mojo Helpdesk
Score 9.6 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
eDesk
Score 10.0 out of 10
Small Businesses (1-50 employees)
eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…
$0
per month
Pricing
Mojo HelpdeskeDesk
Editions & Modules
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Shopify Entrepreneurs - 300 Tickets
$39
per month 300 Tickets
eDesk Team
$69
per month per user
eDesk Professional
$109
per month per user
Shopify Entrepreneurs - 2,000 Tickets
$158
per month 2,000 Tickets
Offerings
Pricing Offerings
Mojo HelpdeskeDesk
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsThese are yearly plans paid monthly for using eDesk. Month to month plans are available
More Pricing Information
Features
Mojo HelpdeskeDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Mojo Helpdesk
9.8
1 Ratings
22% above category average
eDesk
10.0
1 Ratings
24% above category average
Organize and prioritize service tickets10.01 Ratings10.01 Ratings
Expert directory10.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings10.01 Ratings
ITSM collaboration and documentation9.01 Ratings10.01 Ratings
Ticket creation and submission10.01 Ratings10.01 Ratings
Ticket response10.01 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
25% above category average
eDesk
10.0
1 Ratings
25% above category average
External knowledge base10.01 Ratings10.01 Ratings
Internal knowledge base10.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
26% above category average
eDesk
8.5
1 Ratings
10% above category average
Customer portal10.01 Ratings00 Ratings
Social integration10.01 Ratings7.01 Ratings
Email support10.01 Ratings10.01 Ratings
Help Desk CRM integration10.01 Ratings00 Ratings
Best Alternatives
Mojo HelpdeskeDesk
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Mojo HelpdeskeDesk
Likelihood to Recommend
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Mojo HelpdeskeDesk
Likelihood to Recommend
Metadot Corporation
For a small business it is a very good value.
Read full review
eDesk
Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces.
Read full review
Pros
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Read full review
eDesk
  • Easy to use for customers
  • Maintains marketplace standards for communication
  • Is the only platform that offers these services
  • Connects with Channel Advisor
Read full review
Cons
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Read full review
eDesk
  • I wish the filters displayed closer to the top of the inbox vs the bottom
  • The new and to-do tabs can be confusing at first
  • Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication.
Read full review
Alternatives Considered
Metadot Corporation
Price and customer service.
Read full review
eDesk
They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has.
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Return on Investment
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Read full review
eDesk
  • Saves agents lots of time
  • Creates better communication with customer with less time in between messages
  • Helps us provide great customer service
  • Has helped us meet marketplace communication standards and receive more feedback/reviews
Read full review
ScreenShots

Mojo Helpdesk Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

eDesk Screenshots

Screenshot of Multichannel messages are kept in one placeScreenshot of Customer support is faster with AI automationScreenshot of Live Chat to turn online browsers into buyersScreenshot of Key support metrics and trendsScreenshot of A 360° view of buyers to personalize customer serviceScreenshot of