Mojo Helpdesk vs. eDesk

Mojo Helpdesk

eDesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Mojo Helpdesk	Score 9.9 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$24 per month
eDesk	Score 10.0 out of 10	Small Businesses (1-50 employees)	eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…	$0 per month

Pricing

Mojo Helpdesk

eDesk

Editions & Modules

Mini Me: $0
Includes 10 agents
Professional: $29
Includes 10 agents
Enterprise: $99
Includes 10 agents
Unlimited: $399
Unlimited agents

Shopify Entrepreneurs - 300 Tickets: $39
per month 300 Tickets
eDesk Team: $69
per month per user
eDesk Professional: $109
per month per user
Shopify Entrepreneurs - 2,000 Tickets: $158
per month 2,000 Tickets

Offerings

Pricing Offerings
Mojo Helpdesk	eDesk
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

These are yearly plans paid monthly for using eDesk. Month to month plans are available

More Pricing Information

Community Pulse
	Mojo Helpdesk	eDesk
Top Pros	Pro Built in reports Pro Customer satisfaction Pro Adding new features	Pro Easy to use
Top Cons	Minus Branding options Minus Able to customize Minus Text box	Minus Confusing at first Minus Take ownership

Features

Mojo Helpdesk

eDesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Mojo Helpdesk 9.8 1 Ratings 22% above category average	eDesk 10.0 1 Ratings 24% above category average
Organize and prioritize service tickets	10.01 Ratings	10.01 Ratings
Expert directory	10.01 Ratings	00 Ratings
Subscription-based notifications	10.01 Ratings	10.01 Ratings
ITSM collaboration and documentation	9.01 Ratings	10.01 Ratings
Ticket creation and submission	10.01 Ratings	10.01 Ratings
Ticket response	10.01 Ratings	10.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Mojo Helpdesk 10.0 1 Ratings 27% above category average	eDesk 10.0 1 Ratings 27% above category average
External knowledge base	10.01 Ratings	10.01 Ratings
Internal knowledge base	10.01 Ratings	00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Mojo Helpdesk 10.0 1 Ratings 28% above category average	eDesk 8.5 1 Ratings 12% above category average
Customer portal	10.01 Ratings	00 Ratings
Social integration	10.01 Ratings	7.01 Ratings
Email support	10.01 Ratings	10.01 Ratings
Help Desk CRM integration	10.01 Ratings	00 Ratings

Best Alternatives
	Mojo Helpdesk	eDesk
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	Salesforce Service Cloud Score 8.8 out of 10	Salesforce Service Cloud Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Mojo Helpdesk	eDesk
Likelihood to Recommend	10.0 (1 ratings)	10.0 (1 ratings)

User Testimonials
	Mojo Helpdesk	eDesk
Likelihood to Recommend	Metadot Corporation For a small business it is a very good value. Incentivized Verified User Anonymous Read full review	eDesk Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces. Incentivized ES Erika Snow Marketing Manager Read full review
Pros	Metadot Corporation User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review	eDesk Easy to use for customers Maintains marketplace standards for communication Is the only platform that offers these services Connects with Channel Advisor Incentivized ES Erika Snow Marketing Manager Read full review
Cons	Metadot Corporation The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review	eDesk I wish the filters displayed closer to the top of the inbox vs the bottom The new and to-do tabs can be confusing at first Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication. Incentivized ES Erika Snow Marketing Manager Read full review
Alternatives Considered	Metadot Corporation Price and customer service. Incentivized Verified User Anonymous Read full review	eDesk They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has. Incentivized ES Erika Snow Marketing Manager Read full review
Return on Investment	Metadot Corporation Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review	eDesk Saves agents lots of time Creates better communication with customer with less time in between messages Helps us provide great customer service Has helped us meet marketplace communication standards and receive more feedback/reviews Incentivized ES Erika Snow Marketing Manager Read full review
ScreenShots	Mojo Helpdesk Screenshots	eDesk Screenshots