TrustRadius

Moveworks vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Moveworks
Score 8.0 out of 10
N/A
Moveworks, now from ServiceNow, is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates different resolution skills to take action, complete tasks, retrieve information and find answers.N/A
Yellow.ai
Score 8.4 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
MoveworksYellow.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MoveworksYellow.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details—Contact vendor for pricing information.
More Pricing Information
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MoveworksYellow.ai
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User Ratings
MoveworksYellow.ai
Likelihood to Recommend
8.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
MoveworksYellow.ai
Likelihood to Recommend
ServiceNow
Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.
Mike Miller | TrustRadius Reviewer
Mike Miller
System Administrator
Read full review
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
Verified User
Anonymous
Read full review
Pros
ServiceNow
  • Understanding employee questions and serving up information and answers
  • Very easy to add new content into the chatbot
  • Excellent customer support
Mike Miller | TrustRadius Reviewer
Mike Miller
System Administrator
Read full review
Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Cons
ServiceNow
  • Conversations, asking users refining questions to better tailor responses
Mike Miller | TrustRadius Reviewer
Mike Miller
System Administrator
Read full review
Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Alternatives Considered
ServiceNow
No answers on this topic
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
Verified User
Anonymous
Read full review
Return on Investment
ServiceNow
  • 22% reduction in calls to support channels
  • Employee growth without needing to add support personnel
Mike Miller | TrustRadius Reviewer
Mike Miller
System Administrator
Read full review
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
Verified User
Anonymous
Read full review
ScreenShots