mSalesApp vs. Oracle Siebel CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
mSalesApp
Score 7.8 out of 10
N/A
The ‘mSales App’ is a Sales Force Automation tool built on mobile and cloud technology. It is designed to be a Sales Rep’s companion and facilitates the Rep with all required information to complete a sales call effectively and efficiently. This Android application fuels business growth by increasing the productivity of your business’s front-line staff, the Sales people. mSales App comes with the best user experience in the market and therefore is loved by its users. The cloud-based…
$199
three users per month, full functionality
Oracle Siebel CRM
Score 8.3 out of 10
N/A
Oracle Siebel CRM is a Customer Relationship Management system that is part of the Siebel family of applications. See reviews of the Oracle Siebel Enterprise Marketing Management Suite for perspectives on the broader marketing and sales functionality, beyond and including Siebel CRM.N/A
Pricing
mSalesAppOracle Siebel CRM
Editions & Modules
Monthly
$199
three users per month, full functionality
Annual
$2,189
three users per month, full functionality
No answers on this topic
Offerings
Pricing Offerings
mSalesAppOracle Siebel CRM
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details*If you need integration with any other Systems Contact Us.
More Pricing Information
Features
mSalesAppOracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
mSalesApp
-
Ratings
Oracle Siebel CRM
8.9
18 Ratings
Customer data management / contact management00 Ratings9.017 Ratings
Workflow management00 Ratings9.017 Ratings
Territory management00 Ratings9.013 Ratings
Opportunity management00 Ratings9.016 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings6.013 Ratings
Contract management00 Ratings9.513 Ratings
Quote & order management00 Ratings9.012 Ratings
Interaction tracking00 Ratings10.013 Ratings
Channel / partner relationship management00 Ratings9.510 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
mSalesApp
-
Ratings
Oracle Siebel CRM
9.3
17 Ratings
Case management00 Ratings9.015 Ratings
Call center management00 Ratings10.013 Ratings
Help desk management00 Ratings9.011 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
mSalesApp
-
Ratings
Oracle Siebel CRM
7.9
12 Ratings
Lead management00 Ratings8.910 Ratings
Email marketing00 Ratings7.012 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
mSalesApp
-
Ratings
Oracle Siebel CRM
8.7
13 Ratings
Task management00 Ratings9.012 Ratings
Billing and invoicing management00 Ratings8.59 Ratings
Reporting00 Ratings8.512 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
mSalesApp
-
Ratings
Oracle Siebel CRM
7.3
15 Ratings
Forecasting00 Ratings8.011 Ratings
Pipeline visualization00 Ratings7.012 Ratings
Customizable reports00 Ratings7.014 Ratings
Customization
Comparison of Customization features of Product A and Product B
mSalesApp
-
Ratings
Oracle Siebel CRM
9.6
16 Ratings
Custom fields00 Ratings10.016 Ratings
Custom objects00 Ratings10.016 Ratings
Scripting environment00 Ratings8.213 Ratings
API for custom integration00 Ratings10.014 Ratings
Security
Comparison of Security features of Product A and Product B
mSalesApp
-
Ratings
Oracle Siebel CRM
10.0
15 Ratings
Single sign-on capability00 Ratings10.014 Ratings
Role-based user permissions00 Ratings10.014 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
mSalesApp
-
Ratings
Oracle Siebel CRM
6.8
8 Ratings
Social data00 Ratings6.88 Ratings
Social engagement00 Ratings6.88 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
mSalesApp
-
Ratings
Oracle Siebel CRM
10.0
11 Ratings
Marketing automation00 Ratings10.011 Ratings
Compensation management00 Ratings10.08 Ratings
Platform
Comparison of Platform features of Product A and Product B
mSalesApp
-
Ratings
Oracle Siebel CRM
5.0
11 Ratings
Mobile access00 Ratings5.011 Ratings
User Ratings
mSalesAppOracle Siebel CRM
Likelihood to Recommend
8.2
(1 ratings)
9.0
(18 ratings)
Usability
-
(0 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
3.0
(3 ratings)
User Testimonials
mSalesAppOracle Siebel CRM
Likelihood to Recommend
Peercore Australia
Very useful solution prior, during, and after meeting client
  • Prior--Useful to know everything about the client prior to meet up, including buying patterns, credit history, last order, etc.
  • During--Instant order undertaking, promote new or slow moving stock, collections on the go
  • After--Advantage of not having to duplicate entries (such as handwritten orders) reduces followup activity
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Oracle
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
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Pros
Peercore Australia
  • Realtime access to inventory, including promotions and help to sell more and sell better
  • All customer information and history in the palm of your hand ensures better and more efficient service
  • Totally eliminates paperwork; sales team does not have to carry paperwork or duplicate entries
  • Immediate order undertaking with customer sign on glass confirmation
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Oracle
  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
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Cons
Peercore Australia
  • Would like it to expand in to a mini ERP with other modules such as CRM, WMS, TMS
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Oracle
  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
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Usability
Peercore Australia
No answers on this topic
Oracle
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
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Support Rating
Peercore Australia
No answers on this topic
Oracle
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
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Alternatives Considered
Peercore Australia
No answers on this topic
Oracle
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
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Return on Investment
Peercore Australia
  • Very positive and instant impact with accuracy and efficiency
  • Overall objective achieved with immediate increase in sales and revenue
  • We experienced ROI with three months
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Oracle
  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
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