What users are saying about
5 Ratings
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Score 8 out of 100
92 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

mSalesApp

Very useful solution prior, during, and after meeting client
  • Prior--Useful to know everything about the client prior to meet up, including buying patterns, credit history, last order, etc.
  • During--Instant order undertaking, promote new or slow moving stock, collections on the go
  • After--Advantage of not having to duplicate entries (such as handwritten orders) reduces followup activity
Mario Marcelline | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

mSalesApp
Oracle Siebel CRM
8.3
Customer data management / contact management
mSalesApp
Oracle Siebel CRM
9.1
Workflow management
mSalesApp
Oracle Siebel CRM
9.4
Territory management
mSalesApp
Oracle Siebel CRM
8.4
Opportunity management
mSalesApp
Oracle Siebel CRM
9.3
Integration with email client (e.g., Outlook or Gmail)
mSalesApp
Oracle Siebel CRM
7.5
Contract management
mSalesApp
Oracle Siebel CRM
8.2
Quote & order management
mSalesApp
Oracle Siebel CRM
7.8
Interaction tracking
mSalesApp
Oracle Siebel CRM
7.8
Channel / partner relationship management
mSalesApp
Oracle Siebel CRM
6.9

Customer Service & Support

mSalesApp
Oracle Siebel CRM
9.6
Case management
mSalesApp
Oracle Siebel CRM
9.7
Call center management
mSalesApp
Oracle Siebel CRM
9.6
Help desk management
mSalesApp
Oracle Siebel CRM
9.6

Marketing Automation

mSalesApp
Oracle Siebel CRM
7.9
Lead management
mSalesApp
Oracle Siebel CRM
8.9
Email marketing
mSalesApp
Oracle Siebel CRM
7.0

CRM Project Management

mSalesApp
Oracle Siebel CRM
8.1
Task management
mSalesApp
Oracle Siebel CRM
9.0
Billing and invoicing management
mSalesApp
Oracle Siebel CRM
7.6
Reporting
mSalesApp
Oracle Siebel CRM
7.6

CRM Reporting & Analytics

mSalesApp
Oracle Siebel CRM
8.3
Forecasting
mSalesApp
Oracle Siebel CRM
8.6
Pipeline visualization
mSalesApp
Oracle Siebel CRM
8.5
Customizable reports
mSalesApp
Oracle Siebel CRM
7.7

Customization

mSalesApp
Oracle Siebel CRM
8.2
Custom fields
mSalesApp
Oracle Siebel CRM
8.4
Custom objects
mSalesApp
Oracle Siebel CRM
8.4
Scripting environment
mSalesApp
Oracle Siebel CRM
8.2
API for custom integration
mSalesApp
Oracle Siebel CRM
8.0

Security

mSalesApp
Oracle Siebel CRM
8.2
Single sign-on capability
mSalesApp
Oracle Siebel CRM
8.1
Role-based user permissions
mSalesApp
Oracle Siebel CRM
8.4

Social CRM

mSalesApp
Oracle Siebel CRM
6.8
Social data
mSalesApp
Oracle Siebel CRM
6.8
Social engagement
mSalesApp
Oracle Siebel CRM
6.8

Integrations with 3rd-party Software

mSalesApp
Oracle Siebel CRM
6.5
Marketing automation
mSalesApp
Oracle Siebel CRM
6.9
Compensation management
mSalesApp
Oracle Siebel CRM
6.2

Platform

mSalesApp
Oracle Siebel CRM
6.6
Mobile access
mSalesApp
Oracle Siebel CRM
6.6

Pros

mSalesApp

  • Realtime access to inventory, including promotions and help to sell more and sell better
  • All customer information and history in the palm of your hand ensures better and more efficient service
  • Totally eliminates paperwork; sales team does not have to carry paperwork or duplicate entries
  • Immediate order undertaking with customer sign on glass confirmation
Mario Marcelline | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

mSalesApp

  • Would like it to expand in to a mini ERP with other modules such as CRM, WMS, TMS
Mario Marcelline | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Usability

mSalesApp

No score
No answers yet
No answers on this topic

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Alternatives Considered

mSalesApp

No answers on this topic

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

mSalesApp

  • Very positive and instant impact with accuracy and efficiency
  • Overall objective achieved with immediate increase in sales and revenue
  • We experienced ROI with three months
Mario Marcelline | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Screenshots

Oracle Siebel CRM

Pricing Details

mSalesApp

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$199 three users per month, full functionality

mSalesApp Editions & Modules

Edition
Monthly$1991
Annual$2,1891
  1. three users per month, full functionality
Additional Pricing Details
*If you need integration with any other Systems Contact Us.

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Oracle Siebel CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

mSalesApp
8.2
Oracle Siebel CRM
8.6

Usability

mSalesApp
Oracle Siebel CRM
9.0

Support Rating

mSalesApp
Oracle Siebel CRM
9.0

Add comparison