mSalesApp vs Oracle Siebel CRM

Likelihood to Recommend

Very useful solution prior, during, and after meeting client

Prior--Useful to know everything about the client prior to meet up, including buying patterns, credit history, last order, etc.
During--Instant order undertaking, promote new or slow moving stock, collections on the go
After--Advantage of not having to duplicate entries (such as handwritten orders) reduces followup activity

CEO (Chief Executive Officer)

Nexgen InnovationsFood & Beverages, 1-10 employees

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.

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Abhijit Bhattacharjee

Application Engineer

The MathWorksComputer Software, 1001-5000 employees

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Feature Rating Comparison

mSalesApp

Oracle Siebel CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

mSalesApp

Oracle Siebel CRM

Case management

Call center management

Help desk management

mSalesApp

Oracle Siebel CRM

Lead management

Email marketing

mSalesApp

Oracle Siebel CRM

Task management

Billing and invoicing management

Reporting

mSalesApp

Oracle Siebel CRM

Forecasting

Pipeline visualization

Customizable reports

mSalesApp

Oracle Siebel CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

mSalesApp

Oracle Siebel CRM

Single sign-on capability

Role-based user permissions

mSalesApp

Oracle Siebel CRM

Social data

Social engagement

mSalesApp

Oracle Siebel CRM

Marketing automation

Compensation management

mSalesApp

Oracle Siebel CRM

Mobile access

Pros

Realtime access to inventory, including promotions and help to sell more and sell better
All customer information and history in the palm of your hand ensures better and more efficient service
Totally eliminates paperwork; sales team does not have to carry paperwork or duplicate entries
Immediate order undertaking with customer sign on glass confirmation

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Mario Marcelline

CEO (Chief Executive Officer)

Nexgen InnovationsFood & Beverages, 1-10 employees

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Great data model: the out of the box version comes with standard objects that support most of the industries business models
Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
Lots of resources available on the product
Supported by Oracle one of the world leader in IT

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Verified User

Consultant in Information Technology

Government Administration Company, 10,001+ employees

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Cons

Would like it to expand in to a mini ERP with other modules such as CRM, WMS, TMS

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Mario Marcelline

CEO (Chief Executive Officer)

Nexgen InnovationsFood & Beverages, 1-10 employees

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Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...

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Miguel Padilla, M.Eng.

CRM Architect/Consultant

IRCCInformation Technology and Services, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

Oracle Siebel CRM 9.0

Based on 1 answer

It's a leading online CRM tool in the market.

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Lokesh Yadav

Systems Engineer

InfosysInformation Technology and Services, 10,001+ employees

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Alternatives Considered

No answers on this topic

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be

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Lizzy Randall

Siebel & Siebel OpenUI Programmer

Cru GlobalReligious Institutions, 10,001+ employees

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Return on Investment

Very positive and instant impact with accuracy and efficiency
Overall objective achieved with immediate increase in sales and revenue
We experienced ROI with three months

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Mario Marcelline

CEO (Chief Executive Officer)

Nexgen InnovationsFood & Beverages, 1-10 employees

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This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

$199 three users per month, full functionality

mSalesApp Editions & Modules

Edition

Monthly	$199¹
Annual	$2,189¹

three users per month, full functionality

Additional Pricing Details

*If you need integration with any other Systems Contact Us.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Oracle Siebel CRM Editions & Modules

—

Additional Pricing Details

—

Rating Summary

mSalesApp

Oracle Siebel CRM

mSalesApp

Oracle Siebel CRM

mSalesApp

Oracle Siebel CRM

Likelihood to Recommend

mSalesApp

Oracle Siebel CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

mSalesApp

Oracle Siebel CRM

Cons

mSalesApp

Oracle Siebel CRM

Usability

mSalesApp

Oracle Siebel CRM

Alternatives Considered

mSalesApp

Oracle Siebel CRM

Return on Investment

mSalesApp

Oracle Siebel CRM

Screenshots

mSalesApp

Oracle Siebel CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

mSalesApp Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Oracle Siebel CRM Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison