MSG91 vs. SendBird

SendBird

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MSG91	Score 9.0 out of 10	N/A	Unifying business communications by providing users the means to completely customize communications, MSG91 aims to lead the field in developing CPaaS services.	$0 per month per user
SendBird	Score 8.9 out of 10	Small Businesses (1-50 employees)	SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…	$0 Up to 1,000 chat MAU

Pricing

MSG91

SendBird

Editions & Modules

No answers on this topic

Free: $0
Up to 1,000 chat MAU
SPROUT: $49
Up to 10,000 chat MAU
TREE: $149
Up to 30,000 chat MAU, Broadcasting message is available
PARK: $499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE: Contact us

Offerings

Pricing Offerings
MSG91	SendBird
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.

More Pricing Information

Community Pulse
	MSG91	SendBird

Best Alternatives
	MSG91	SendBird
Small Businesses	Telegram Score 8.9 out of 10	Telegram Score 8.9 out of 10
Medium-sized Companies	Telegram Score 8.9 out of 10	Telegram Score 8.9 out of 10
Enterprises	Telegram Score 8.9 out of 10	Telegram Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MSG91	SendBird
Likelihood to Recommend	9.0 (1 ratings)	8.9 (2 ratings)

User Testimonials
	MSG91	SendBird
Likelihood to Recommend	MSG91 If you really care a lot about the authenticity and other aspects of SMS to you user that it should reach on time, without lag and security then MSG91 is best suited to do this job. But if you are doing just some promotional email or not so important updates for the users then you can go for a different vendor also which also supports bulk messaging. Incentivized Rahul Jain Senior Software Engineering Read full review	SendBird SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier. Incentivized PS Pradyumn Singh Software Engineer Read full review
Pros	MSG91 APIs for different services are available Very good documentation for the integration of APIs. Dashboard to check the status of SMS sent and performance. Incentivized Rahul Jain Senior Software Engineering Read full review	SendBird Moderation around comments & chats. SendBird UIKit was super helpful for the design team. Our devs raved about the API documentation being so thorough & easy to follow. Incentivized Verified User Anonymous Read full review
Cons	MSG91 After updation in some of policies of TRAI in India the documents needs update Some of the API's have became complicated after recent updates If there could be some alert mechanism that can help to know about reaching quota, or downtime alerts Incentivized Rahul Jain Senior Software Engineering Read full review	SendBird It's support system is not that efficient Documentation needs improvement It's pricing is a little bit high comparing to other available options Incentivized PS Pradyumn Singh Software Engineer Read full review
Alternatives Considered	MSG91 After going through all of them we felt MSG91 is more cleaner in terms of integration details and also the support by their tech team. Integration wish Twilio was very good but the dashboard and other features which MSG91 provides were somewhat similar or easy to understand for our team. Incentivized Rahul Jain Senior Software Engineering Read full review	SendBird No answers on this topic
Return on Investment	MSG91 As compared to the price MSG91 is value for money for the things we get The SMS rates are not so high and you can easily use for small to enterprise level company. The dashboard of MSG91 helps a lot in understanding whats going wrong and can be improved. Incentivized Rahul Jain Senior Software Engineering Read full review	SendBird Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount. Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in. Incentivized Verified User Anonymous Read full review
ScreenShots	MSG91 Screenshots	SendBird Screenshots