Likelihood to Recommend For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
Read full review If your business (or your clients) use QBO using Rewind is an absolute no-brainer in my book. For a modest monthly cost (less than $10 per month per QBO file) you get cheap insurance against losing data and having to spend endless hours re-creating everything. When we use QB Desktop we back up the client QB files for the same reason. Now that things are increasingly moving to QBO we have the same option through Rewind.
Read full review Pros Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server. You can limit cloud usage for customers and servers. You can transfer entire servers or virtual machines to cloud. You can backup files, disks, or virtual machines to local and cloud locations. Read full review I like that it has an organized and very simple-to-use user interface, with a very striking and colorful appearance. The one that allows you to make backup copies in an automated way, leaving aside the long manual process and its wait. The one that grants an incredible rewind function that differentiates it from the rest and gives the advantage of reestablishing any unwanted step or change that is not to our liking. The one that is a software that not only covers the creation of backup copies but also provides the protection of these thanks to its encryption. Read full review Cons Message errors are hard to understand Should add a general interface to manage all accounts, not a specific interface for every account. The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices. Read full review The interface is a bit slow; it would be nice to have something much more interactive and visually appealing. Not only that, but platform loading times in general can be slow. However, making copies or rewinds flows daily. Read full review Likelihood to Renew I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
Read full review Usability The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
Read full review Support Rating I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
Read full review Implementation Rating Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
Read full review Alternatives Considered We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
Read full review Trello only has manual backup options, which only save raw data in the form of spreadsheet exports--which would be a nightmare to rebuild into new boards! Other Trello backup options were similar. Rewind is the only one I've found that can recover the boards as they were at specific moments in time (i.e. right before losing data).
Read full review Return on Investment Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis. By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe. We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service Read full review I feel a lot more liberated to experiment with different page layouts and styles without worrying about causing any damage to the shop. With the ability to rewind and restore to a previous backup, we have more peace of mind while experimenting with new functionality. I don't have to worry about remembering to back up because it does it for me on a regular basis. Read full review ScreenShots MSP360 Managed Backup Screenshots