MyHours vs. SherpaDesk

This is a great platform for small business owners who are looking for an affordable way to let employees track their time. The user-interface is easy to navigate, reports are set up logically, and you can customize as much as you need. I'd recommend this to any business owner struggling to find an easy way to track time...without having to spend a lot of time to do it accurately

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

[It's] well suited for cloud support applications as there's no installation or maintenance required.

• Easy to use
• Detailed reports
• Customization at the rate level
• Timer function

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Ticketing is very fast & easy
• Tracking time is fast

• Export reports are a bit clunky
• Sometimes shows "all employees" even when just one is selected
• Sometimes hangs up at log in requiring a refresh

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

No real complaints on this one except maybe with how clunky the export excel docs are. But that's more a function of Microsoft than it is MyHours as excel drops in a pie chart at the top (not needed, actually) that then scrunches the rows and columns of the data you're actually looking to review.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Can't really say as we didn't get too deep into using their time function. For QBO, it was just a pain to set up, and no one loved the interface

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

• Reporting is clear and easy to adapt (saves us time)
• Cost is marginal compared to having employees submit separate timesheets that then have to be manually coded
• Easy to customize reports to see what's really going on (saves money if we can see opportunities to raise a rate or lower hours)

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.