MyMedLeads vs. Solutionreach

Even though at this stage I have been using MyMedLeads for several years, I honestly couldn't recommend it for any use case. We have actively been looking for a new CRM to replace it and should be moving away from MML in the near future. You can find a better CRM solution, even if you are using Nextech as your EMR

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I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.

• Ability to create a patient record within Nextech directly from MyMedLeads
• HIPPA-Compliant
• Good support team

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• SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
• You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
• This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
• Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.

• In my opinion, horribly underdeveloped platform and feature set
• Bare-Bones CRM Functions
• I believe it is broken, untrustworthy reporting
• SMS marketing features recently shut down due to carrier issues
• I think it is difficult to use, inefficient UI
• No customization options
• Lead source not mapped to Nextech when converting leads
• I believe it is cumbersome, low-quality solutions for VOIP and Live Chat Integration
• Closed API

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• Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
• Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.

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We save too much time with Solution Reach to turn back now.

I think it is cumbersome, underdeveloped and outdated user interface with zero customization options.

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Good support from their team.

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Because I am all about customer service and they are right on it!

Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.

• Lack of integrations with our other systems and closed API makes for a cumbersome and fragmented tech-stack at out practice
• Able to track ROAS of basic campaigns (Google Ads, Meta Ads)
• Barebones CRM features helps to support the staff
• I think it is barebones Marketing Automation helps with lead nurturing
• SMS Marketing was useful until it was shut down

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• Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
• Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
• We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info