Cove Data Protection vs. Rackspace Email

Solarwinds Backup is ideal for individuals looking to keep a consistent backup of devices in their environment. We used it primarily for networking equipment. It is easy to set up, as it is one of the steps available when adding a new device to solarwinds. It is probably not an ideal product to use for long-term (1 month+) backups.

Incentivized

If you need a trusted email hosting platform, Rackspace is definitely the way to go. Not only is it simple to use, but the help they're willing to provide is also outstanding. Whether you're upgrading (or even downgrading) a service, or have concerns over any use cases, they're great at providing assistance and being diligent to understand your needs. If you only require a simple email for only a few people, it may not be the way to go, but it's hard to beat the price they offer (and the clarity on that pricing as well).

Incentivized

• Backup Reporting: Email alerts, and a great, easy to read Dashboard with detailed error logs and an easy to search Solarwinds FAQ for a lot of them.
• Restores: So far I have restored files, full VMs, and VMs to other hardware, and so far it has not only been flawless, but so flexible that I can't imagine going back to any other software.

Incentivized

• Racksapce is quick and helpful when contacted for support.
• Rackspace is easy to set up and run on various email clients.
• The service is affordable and compares well with any similar services.
• It has a nice admin panel which is easy to follow and understand.

Incentivized

• Restore complete settings: IP settings, the setting of CPU/Memory for VMs, etc. would decrease management during a restore.
• Individual file backup: more granular settings for backup.
• Change of device name after setup: at times, computer names change after restore so it would be great to rename the device name.
• Option to recovery security key.

Incentivized

• Ticket system - For the most part, it's fine, but you have to log in to see the ticket/case messages. The email notification only lets you know you have a message.
• Login speed - It takes a bit longer than what most users would like to login to the admin panel.
• Clicks to control panel - The default screen is the ticket screen. I would prefer the home page immediately include a method to get to my admin tools beyond ticket creation.

Incentivized

Cove Data Protection is very usable as it's easy to tell that it is made to not only do backup very well, but it's also easy to deploy. The agent-based deployment allows for flexible deployment options while ensuring a minimal amount of manual work is needed on the dashboard end. Recovery is also very easy, especially as it relates to one-off file recovery

We have an Italian support partner, they are been very good b7y the first moment.

All the partners are followed with a lot of attention, even the little ones.

there is a site where you can learn everything, the single parts of the product are described perfectly.

Every it specialist should evaluate it.

Incentivized

Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.

Incentivized

Cove is able to cover all aspects of backup in a single package. From the same dashboard I can check servers, workstations, and even Office 365. Cove is a much better solution in terms of overall management for a company such as ours. It also provides integration options with N-Able's RMM and Take Control solutions. This allows us to offer our customers with a full service suite in a single package.

Incentivized

• There has been NO negative impact to out ROI, but it definitely helps our bottom line. Affordable pricing and solid support make Solarwinds Backup almost a no brainer. That interprets to a growing ROI.
• The best thing to happen to our ROI is the growth brought in by very happy clients.

Incentivized

• We have had little disruption with our emails. I can think of only one problem in the last three years.

Incentivized