N-able MSP Manager vs. Unanet ERP GovCon

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
N-able MSP Manager
Score 9.9 out of 10
N/A
N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A
Unanet ERP GovCon
Score 9.5 out of 10
Mid-Size Companies (51-1,000 employees)
Unanet ERP GovCon is software for government contractors offered on-premise or in the cloud. Features include resource planning, skills management, budgeting, forecasting, time tracking, expense reporting, billing, revenue recognition, and project status and performance reporting.N/A
Pricing
N-able MSP ManagerUnanet ERP GovCon
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
N-able MSP ManagerUnanet ERP GovCon
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
N-able MSP ManagerUnanet ERP GovCon
Features
N-able MSP ManagerUnanet ERP GovCon
Project Management
Comparison of Project Management features of Product A and Product B
N-able MSP Manager
-
Ratings
Unanet ERP GovCon
8.5
5 Ratings
10% above category average
Task Management00 Ratings7.34 Ratings
Resource Management00 Ratings7.35 Ratings
Gantt Charts00 Ratings8.01 Ratings
Scheduling00 Ratings8.24 Ratings
Workflow Automation00 Ratings7.34 Ratings
Team Collaboration00 Ratings8.43 Ratings
Support for Agile Methodology00 Ratings9.92 Ratings
Support for Waterfall Methodology00 Ratings10.01 Ratings
Document Management00 Ratings9.12 Ratings
Email integration00 Ratings8.25 Ratings
Mobile Access00 Ratings9.13 Ratings
Timesheet Tracking00 Ratings9.15 Ratings
Change request and Case Management00 Ratings9.14 Ratings
Budget and Expense Management00 Ratings8.65 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
N-able MSP Manager
-
Ratings
Unanet ERP GovCon
8.6
4 Ratings
11% above category average
Quotes/estimates00 Ratings8.92 Ratings
Invoicing00 Ratings8.23 Ratings
Project & financial reporting00 Ratings8.24 Ratings
Integration with accounting software00 Ratings9.14 Ratings
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N-able MSP ManagerUnanet ERP GovCon
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User Ratings
N-able MSP ManagerUnanet ERP GovCon
Likelihood to Recommend
4.0
(4 ratings)
7.7
(6 ratings)
Support Rating
3.9
(2 ratings)
9.1
(2 ratings)
User Testimonials
N-able MSP ManagerUnanet ERP GovCon
Likelihood to Recommend
N-able
It's a good company to grow with because as needs change there are more features available.
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Unanet
Unanet is a great system and has really helped our managers gain more insight to their projects. We have faster timesheet completion rates which leads to faster billing. We have been very happy with the system but there are some trial and error scenarios where it takes us some time to actually get the data needed or use the system the way we need it to be utilized. Thankfully they do have a great support staff that assists with issues as they arise.
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Pros
N-able
  • Web Based
  • Automated Ticket creation
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Unanet
  • The time keeping component works well. It gives a level of confidentiality we did not have in our previous home grown system.
  • We are able to set up projects based on a number of criteria, allowing us to differentiate for reporting purposes.
  • We can easily import billing information into our Financial system from Unanet, when previously we would manually enter this information.
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Cons
N-able
  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
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Unanet
  • Would like to be able to search for users by first name as well as last name.
  • Would like to be able to modify save and share some of the canned reports.
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Support Rating
N-able
They're good at resolving issues when they arise.
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Unanet
The support of Unanet is incredible, A simple email to their support team always gets a response in less than 24 hours and is really solutions focused. Unanet support is the best out there- guaranteed
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Alternatives Considered
N-able
MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
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Unanet
We were used to Deltek's Costpoint from the prior company and Unanet is far easier to use for users, accounting personnel, project managers, and corporate managers. Continuous enhancements lead us to believe that Unanet will be even better in meeting our needs.
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Return on Investment
N-able
  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
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Unanet
  • Increased employee efficiency - less back end work for incorrect submissions.
  • Better results with profit analysis of profits on an ongoing basis.
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ScreenShots

N-able MSP Manager Screenshots

Screenshot of N-able MSP Manager Dashboard

Unanet ERP GovCon Screenshots

Screenshot of