What users are saying about
70 Ratings
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Score 7.8 out of 100
1 Rating
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Score 1 out of 100

Attribute Ratings

  • N-able N-central is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

N-able N-central

70%
21 Ratings
1.0

PacketTrap (Discontinued)

10%
1 Rating

Likelihood to Renew

9.1

N-able N-central

91%
2 Ratings

PacketTrap (Discontinued)

N/A
0 Ratings

Usability

9.1

N-able N-central

91%
3 Ratings

PacketTrap (Discontinued)

N/A
0 Ratings

Support Rating

8.7

N-able N-central

87%
14 Ratings

PacketTrap (Discontinued)

N/A
0 Ratings

Implementation Rating

8.4

N-able N-central

84%
4 Ratings

PacketTrap (Discontinued)

N/A
0 Ratings

Likelihood to Recommend

N-able

N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
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Discontinued Products

I would have said 10 if they didn't kill the product. I know Blue Folder took a piece of this, but we never got into it and just changed to Auvik and PRTG.
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Pros

N-able

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
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Discontinued Products

  • Network monitoring was pretty on point. Not a lot of false positives.
  • Easy to deploy.
  • Easy to use.
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Cons

N-able

  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
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Discontinued Products

  • Come back! After Dell purchased this, they ended support for it. In my experience, it was one of the better tools.
  • Integration with other systems, but again, it is EOL, so doesn't matter.
  • MiB library needs a refresh, but again, EOL.
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Pricing Details

N-able N-central

Starting Price

Editions & Modules

N-able N-central editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    PacketTrap (Discontinued)

    Starting Price

    Editions & Modules

    PacketTrap (Discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      N-able

      Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
      Read full review

      Discontinued Products

      No answers on this topic

      Usability

      N-able

      The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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      Discontinued Products

      No answers on this topic

      Support Rating

      N-able

      For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
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      Discontinued Products

      No answers on this topic

      Implementation Rating

      N-able

      Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
      Read full review

      Discontinued Products

      No answers on this topic

      Alternatives Considered

      N-able

      N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
      Read full review

      Discontinued Products

      Again, the main piece was config backups. That is a real big deal, when you are dealing with a lot of customers that don't have a change management process. So changes can be done to a networking device and we need to be able to review what it was one day and what it changed to the next. This happens a lot with internal IT departments, that break something and you support them as an MSP.
      Read full review

      Return on Investment

      N-able

      • Reduced time to manage and support servers and endpoints.
      • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
      • The subscription cost associated with N-central, to our clients has a good profit margin for us.
      Read full review

      Discontinued Products

      No answers on this topic

      Screenshots

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