N-central is a great tool if you can get through the learning curve
Updated October 21, 2021

N-central is a great tool if you can get through the learning curve

chris maddox | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds N-central

We are using this with our managed services practice. We have roughly 20 customers that we support through N-central. It gives you device monitoring (Workstation, server, network equipment, printers, etc) and allows for remote access to workstations and servers. You can set alerts to email or chat (we use Slack) so you can stay notified of any issues in your environment.

Pros

  • Remote access through Take Control.
  • Backup Manager is built-in.
  • Antivirus builtin.
  • Automation tool.

Cons

  • A steep learning curve.
  • Alerting needs some help. Alerts can take up to 20 minutes.
  • It's pieced together from different software, and sometimes that shows.
  • It's saved time and resources.
  • It allows support for multiple customers remotely.
  • Automated patching helps keep your customers up to date.
N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.

Do you think N-able N-central delivers good value for the price?

Yes

Are you happy with N-able N-central's feature set?

Yes

Did N-able N-central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of N-able N-central go as expected?

I wasn't involved with the implementation phase

Would you buy N-able N-central again?

Yes

We had a client that did not have VPN. However, we installed N-central and then we were able to remote into their network and provide remote support. We also tied N-central to MSP manager and Solarwinds Passportal. Being able to access your stored passwords while remoted into the customers' environment makes it very easy to manage tasks.

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