N-able N-central

Score9.5 out of 10

101 Reviews and Ratings

What is N-able N-central?

MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users:

1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot.

2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection, and password management .

3. Automate routine tasks using rules and filters to customize policies by customer, site, or device type to gain precision and control.

Categories & Use Cases

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Screenshot of N-able N-central Dashboard

Screenshot of Remote desktop access with Take Control

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Screenshot of N-able N-central Dashboard

Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9.1
Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 8.6
Network device monitoring
Monitor the real-time performance and health of devices on your network
Category average: 8.1

Joe Cullen View profile

Technical Manager in Information Technology at ICO Systems Ltd (11-50 employees employees)

Use Cases and Deployment Scope

All our customers have the N-central client installed, so we can connect remotely and perform consistent monitoring for workstations and servers. The majority also have the 'pro' features enabled, allowing us to patch and perform additional tasks easily. The majority also use EDR, which is built into the interface and allows us to see if there are any problems in a single pane of glass - very helpful when you are managing a large IT estate.

Pros

Remote Connection.
Patching
EDR
Scripts/Automations.
Monitoring
Critical Event Alerting.

Cons

Configuration of profiles and linking to customers.
Standardisation and compliance levels.
Speed of execution when running tasks and reporting back to inform where it's at, if it's stopped running, etc.

Return on Investment

Without N-Central, we wouldn't be able to manage the amount of customers we have.
It allows us to grow and onboard additional customers easily.
The licencing is reasonable and easy to cover within subscription costs.

Usability

Alternatives Considered

NinjaOne, Dragon RMM (ITarian / Comodo ONE) and Splashtop

Other Software Used

Sentinel, WatchGuard Network Security, Arcserve Backup

Verified User

Account Manager in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

N-central is at the centre of our operation as it allows as to manage our client as MSP provider, automate tasks, assent inventory, remote access, patch management and so forth. Ease of management allows us to direct our resources elsewhere such as spend more interacting with customers, sales, project planning, etc.

Pros

Remote Access
Patch Management
Automated Tasks

Cons

Slow interface
Bad mobile app

Return on Investment

EDR implementation via N-able brought us over 100% ROI

Usability

Alternatives Considered

Atera

Other Software Used

Sage 50cloud Accounting, TeamViewer, AnyDesk

Verified User

Engineer in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We used to employ N-Central MSP Manager for our corporate clients' IT asset and ticket management in conjunction with N-able N-central for monitoring, response, and remote operations.

We have since retained N-able N-central but moved to ZenDesk for our incident reposonse and ticket management.

A major pro to N-able N-central alone is its extensive functionality, monitoring, and remote control avalable for all endpoints. It's an extremely capable platform. Couple this with the native integration with other PSA services including their in-house MSP-Manager, and you havea very powerful, nearly all-in-one Managed Services technical platform.

We moved to ZenDesk for ticket tracking as it provided a smoother workflow overall for our clients and technicians.

Pros

remote control
remote monitoring and notification
remote configuration
remote installation
integration with SentinelOne EDR
integration with Microsoft 365

Cons

stability of some remote sessions
ad hock remote control (Enable Take Control app for Windows)
linking devices to particular client end users

Return on Investment

N-able N-central has provided our business a wealth of remote data to better provide our clients long term services.
N-able N-central continues to shine in day-to-day in providing my compnay's ability to remote control our client's endpoints in order to provide technical resolutions.

Usability

Other Software Used

Adobe Acrobat, Microsoft 365 Business Premium, Microsoft Teams, Adobe PhotoShop, Adobe Illustrator CC, Microsoft Visio, Windows Server, Zendesk Suite, GoodSync, SpamHero

Mohammed Mitha View profile

Information Technology Manager in Information Technology at CK Services (11-50 employees employees)

Use Cases and Deployment Scope

N-able N-central is used as a central Endpoint and individual PC management tool that allows me a global company wide view of all IT equipment within the company. It alerts me on non compliance of any user\PC on AV policy as well as Hardware policies such as Disk Space, overuse of memory or any other issues where thresholds are set

Pros

Remote Management of Multiple PC's in an organization
Scheduled AV Scan and Management of AV
Limits and Threshold alerts of specific requirements such as patch management or Disk space usage
Server Management

Cons

More Knowledge base articles
Lack of Online support

Most Important Features

Daily reporting of Threshold alerts
AV management
Inventory management for both Software and Hardware

Return on Investment

Time saving in managing PCs remotely
Effecient and ease of rollout
Less requirement on onsite technical assesment

Alternatives Considered

Eset Endpoint Encryption, AVG AntiVirus Business Edition and Kaspersky Endpoint Security

Other Software Used

Zoom, TestComplete, N-able Passportal

Chris Wilkinson View profile

Director of Technology and Operations in Information Technology at Biz Technology Solutions (11-50 employees employees)

Use Cases and Deployment Scope

We use it as our RMM solution and to assist with automation. It helps with remote access and monitoring of client environments.

Pros

Overall GUI
Functionality and tools
Automation platform

Cons

Terrible support, in my opinion
Bugs in software with no real answers from N-able N-central I've found.
Listening to its end users

Most Important Features

automation
easy contracts

Return on Investment

neutral ROI
its a must have so checks the box

Alternatives Considered

Kaseya VSA and ConnectWise RMM

Other Software Used

ConnectWise Control, ConnectWise Manage, IT Glue, BrightGauge

N-able N-central

What is N-able N-central?

Categories & Use Cases

Media

Key Features

Top Performing Features

Remote monitoring

Patch Management

Network device monitoring

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