N-able N-central

N-able N-central

103 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
N-able N-central	Score9.2 out of 10	N/A	MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection,…	N/A

Pricing

N-able N-central

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Pricing Offerings
N-able N-central
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	N-able N-central
Considered Both Products	N-able Joe Cullen Technical Manager in Information Technology at ICO Systems Ltd (Computer Hardware, 11-50 employees) Chose N-able N-central Most advanced, and other technicians in the business already used it before. NinjaOne was a close competitor, but lacked some features that we ideally need. ITarian was too basic but was MUCH cheaper. For a startup MSP, it would be much more attractive. Splashtop was just for … Incentivized Helpful? Verified User Chose N-able N-central Tried another MSP software provider however the cost was not justified. Incentivized Helpful? Verified User Chose N-able N-central I selected N-able N-central as I liked the idea of easy-to-work with pricing that integrates with other PSAs (specifically ConnectWise PSA aka Connectwise Manage). I did not succeed with that. I'd use any of the other tools instead. The integration is problematic as the default … Incentivized Helpful? Verified User Chose N-able N-central Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to … Incentivized Helpful? Mohammed Mitha Information Technology Manager in Information Technology at CK Services (Information Technology & Services, 11-50 employees) Chose N-able N-central In regards to the above, they are more concentrated on Cybersecurity and AV management whereas N-able N-central covers these areas but has the added advantage of IT management, whereby the IT environment can be managed directly from N-able N-central Incentivized Helpful? Chris Wilkinson Director of Technology and Operations in Information Technology at Biz Technology Solutions (Information Technology and Services, 11-50 employees) Chose N-able N-central N-able N-central was cheaper than ConnectWise RMM as the poor NOC monitoring inflated costs but was not useful. Kaseya VSA was terrible contracts and poor product all around. Incentivized Helpful? Jason Stocker IT Consultant in Information Technology at IT (Information Technology & Services, 11-50 employees) Chose N-able N-central NinjaOne has been a breath of fresh air. Moving away from N-Able to NinjaOne has been the best decision we've made in this department. Highly recommend. Incentivized Helpful? Verified User Chose N-able N-central In my eyes, if I could I would have switched to automate, but this is a distant second or third. Incentivized Helpful? chris maddox Senior Consultant in Information Technology at Moser Consulting (Information Technology and Services, 201-500 employees) Chose N-able N-central N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and … Incentivized Helpful? Robert Guy Managed Services Adminsitrator in Information Technology at Diversified Computer Resources, Inc (Computer Networking, 11-50 employees) Chose N-able N-central Solarwinds seemed less complicated and less expensive and would have the least impact on our staff as far as training and setup time. Incentivized Helpful? Howard Magnes I.T. Manager in Information Technology at ET&T (Information Services, 11-50 employees) Chose N-able N-central I feel it's much more robust then Kaseya which is the only other RMM solution I have tried. I like the remote support and the fact that in N-central I can deploy patches at the click of a button. Incentivized Helpful? Verified User Chose N-able N-central It's much pricier than other remote support fools. Incentivized Helpful? Verified User Chose N-able N-central SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. … Incentivized Helpful? Verified User Chose N-able N-central All three systems integrate with Connectwise Manage. All systems have integration to active directory. Automation does configuration deployment better. Ninja is a SaaS, N-central is a Saas, whereas Automate is on-premise. Automate is more scalable. Pricing and seat deployment … Incentivized Helpful? Derek Schroeder Service Manager in Information Technology at Kloud9 (Information Technology and Services, 11-50 employees) Chose N-able N-central Automate has the best scripting engine. There is no conversation there, the scripting is taken to another level. N-central and VSA both have the ability to run scripts, but Automate runs away with it. Automate also has the best remote access tool. VSA and N-central remote … Incentivized Helpful? Ashley Babiarz Service Delivery Leader in Information Technology at Contegix (Information Technology and Services, 201-500 employees) Chose N-able N-central With Bomgar there are codes and/or a website that the user has to login to before we can connect remotely. N-central allows us to click on the machine and log in. We can set it to prompt the user to accept the connection, or on some computers, we can just log right into it. Incentivized Helpful? Verified User Chose N-able N-central We chose SolarWinds N-Central because of the integration with ConnectWise Manage, it allows us to automatically create tickets and helps us be more efficient. We really liked the engineers that were able to coach us in migrating from our old system and teach us all the best … Incentivized Helpful? Verified User Chose N-able N-central N-Central has all of the features of previous software I have used all rolled into one package. I can push software and check anything and everything about every machine on our network in one place now instead of multiple interfaces and programs. N-Central saves us time and … Incentivized Helpful? Verified User Chose N-able N-central Overall, for the Average MSP, none of the RMM solutions is going to be perfect, they will all have their strengths and weaknesses and N-Able is no exception. It is a great solution if you are looking for something that is not super cryptic to use and want something relatively … Incentivized Helpful? Nicolas Poague NOC Supervisor in Information Technology at One2One Inc (Information Technology and Services, 11-50 employees) Chose N-able N-central Since I came in to manage the product, we have only tested one other product. The main reason for not switching was that it would take a considerable amount of time and resources to convert everything to a new service. Additionally N-able's interface, while it does have much … Incentivized Helpful?
	Would buy again
	73% Would buy again 11 Answers
	Delivers good value for the price
	79% Delivers good value for the price 11 Answers
	Happy with the feature set
	80% Happy with the feature set 12 Answers
	Lived up to sales and marketing promises
	60% Lived up to sales and marketing promises 6 Answers
	Implementation went as expected
77% Implementation went as expected 10 Answers

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User Ratings
	N-able N-central
Likelihood to Recommend	8.7 (25 ratings)
Likelihood to Renew	9.1 (2 ratings)
Usability	7.3 (7 ratings)
Support Rating	1.0 (8 ratings)
Implementation Rating	8.4 (2 ratings)

User Testimonials
	N-able N-central
Likelihood to Recommend	N-able N-Able is perfect for an MSP environment. It gives all the standard functionality an IT professional needs out of the box and can be configured to show almost anything required. For example, we have configured a dashboard to show when our backups need attention for each customer. This is achieved by running a small script on repeat via N-Central everyday/evening, and the result gives us information on the dashboard to help us identify exactly what is working and what needs looking into. Incentivized Joe Cullen Technical Manager Read full review
Pros	N-able Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment. Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session. Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans. Nicolas Poague NOC Supervisor Read full review
Cons	N-able Customer support just points to online guides and I feel they aren't helpful. During the trial they turn on a lot of features. In my experience, if you play around with the features, they charge you for them. Keep this in mind if you move forward with N-Able - they will charge for "trialed" services. In my experience, some services that you're being charged for can't be disabled or monitored by you or your team. You only see them on the monthly invoice. In my opinion, the "Scripting Automation" doesn't provide value. You're either going to be writing your own batch or Powershell to make scripting work. In my opinion, monitoring software deployments is painful. The default monitoring template can't be duplicated, edited, or referenced. You'll find that the default monitors in an unusual way and will throw needless recurring alerts into your ticketing system. To avoid this, you need to create a template from scratch which takes many hours to set up. In my opinion, they're more concerned about a quick buck than customer service. "Buyer beware" company. Verified User Read full review
Likelihood to Renew	N-able Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools. Incentivized Verified User Read full review
Usability	N-able The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice. Incentivized Verified User Read full review
Support Rating	N-able Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future. Incentivized chris maddox Senior Consultant Read full review
Implementation Rating	N-able Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one Incentivized Howard Magnes I.T. Manager Read full review
Alternatives Considered	N-able Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable. Verified User Read full review
Return on Investment	N-able We have lost hundreds of hours on the phone/emailing support with no resolution for any of our issues We had to move all of our services away which was very painful Staff satisfaction was low having to deal with this company Jason Stocker IT Consultant Read full review
ScreenShots	N-able N-central Screenshots