N-Able N-Central - A Worthwhile Investment.
December 20, 2024

N-Able N-Central - A Worthwhile Investment.

Joe Cullen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with N-able N-central

All our customers have the N-central client installed, so we can connect remotely and perform consistent monitoring for workstations and servers. The majority also have the 'pro' features enabled, allowing us to patch and perform additional tasks easily. The majority also use EDR, which is built into the interface and allows us to see if there are any problems in a single pane of glass - very helpful when you are managing a large IT estate.

Pros

  • Remote Connection.
  • Patching
  • EDR
  • Scripts/Automations.
  • Monitoring
  • Critical Event Alerting.

Cons

  • Configuration of profiles and linking to customers.
  • Standardisation and compliance levels.
  • Speed of execution when running tasks and reporting back to inform where it's at, if it's stopped running, etc.
  • Without N-Central, we wouldn't be able to manage the amount of customers we have.
  • It allows us to grow and onboard additional customers easily.
  • The licencing is reasonable and easy to cover within subscription costs.
There are other platforms out there that are more intuitive to use; however, with a small amount of video training that is provided for free, it doesnt take long to get a good understanding of the platform. It also has many more features than other platforms, so the UI will naturally be more complex.
Most advanced, and other technicians in the business already used it before. NinjaOne was a close competitor, but lacked some features that we ideally need. ITarian was too basic but was MUCH cheaper. For a startup MSP, it would be much more attractive. Splashtop was just for remote connections, which we used for some time before realizing full RMMs were a better fit for our requirements.

Do you think N-able N-central delivers good value for the price?

Yes

Are you happy with N-able N-central's feature set?

Yes

Did N-able N-central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of N-able N-central go as expected?

Yes

Would you buy N-able N-central again?

Yes

N-Able is perfect for an MSP environment. It gives all the standard functionality an IT professional needs out of the box and can be configured to show almost anything required. For example, we have configured a dashboard to show when our backups need attention for each customer. This is achieved by running a small script on repeat via N-Central everyday/evening, and the result gives us information on the dashboard to help us identify exactly what is working and what needs looking into.

N-able N-central Feature Ratings

8.0
Remote monitoring
9
Network device monitoring
7
8.0
Patch Management
8
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

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