N-central Review
Updated November 19, 2019

N-central Review

Howard Magnes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds N-central

We use it to manage our clients. Through N-central I can deploy patches remote into computer run remote fixes and even manage antiviruses. I can see the status of my client's devices at a glance and resolve the problems fairly quickly
  • Patch management.
  • Remote support.
  • 3rd party application deployment is hindered by application size.
  • The fact that I don't need to drive out to help a client for the little things is worth its weight in gold!
I feel it's much more robust then Kaseya which is the only other RMM solution I have tried. I like the remote support and the fact that in N-central I can deploy patches at the click of a button.
If it would allow me to deploy applications larger then 50mb it would be a 10/10.

Do you think N-able N-central delivers good value for the price?

Yes

Are you happy with N-able N-central's feature set?

Yes

Did N-able N-central live up to sales and marketing promises?

Yes

Did implementation of N-able N-central go as expected?

Yes

Would you buy N-able N-central again?

Yes

If you need to manage a large group of clients and don't want to struggle or get overloaded, this is the application for you.

N-able N-central Feature Ratings

Using SolarWinds N-central

10 - Remote support for our clients
1 - 
network administration
basic knowledge of vmware
  • patch management
  • remote support
  • end point protection
  • monitoring printers
  • monitoring snmp devices for online time
  • expand our client base
  • use it for our phone system clients as a way to reach our systems
We tried connectwise and kaseya they all tend to lack the flexibility our clients need

Evaluating SolarWinds N-central and Competitors

  • Product Features
  • Product Usability
  • Vendor Reputation
  • Analyst Reports
The feature set specifically the ability to patch to patch a computer or server on demand without waiting for a maintenance window. This way i can get the patches outt he door quickly without forcing the user to leave their pc on all the time and it's transparent so until they shut down they dont know patches were pusshed
No! We tried other products they are no where near the quality

SolarWinds N-central Implementation

Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
  • building the sql server for reporting the reports have specific requirements

SolarWinds N-central Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I couldn't get my reports to run properly the rep kicked it over to the dev team and kept in touch until he got the solution to my issue.

Using SolarWinds N-central

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Requires technical support
  • remote support
  • patch on demand
  • running scripts
  • importing computers in a stand alone environment
  • monitoring 3rd party av
Yes - It's best for checking connectivity of a server when a user calls
I was able to start using it day 1 with very little training