N-able N-sight RMM vs. Rocket Servergraph

It's great for the basics of device management for Windows PCs, I wouldn't recommend it for Mac other than asset management. The patch management and monitoring templates are helpful for the day-to-day, and the "Take Control" feature for remote assistance allows us to provide fast service to clients - we often are on a machine within 5 minutes of receiving a ticket.

Incentivized

Data storage and provision of reliable backup plan is part of great services provided by this great product. It is the central reporting system that shows storage units and controls the data metrics that runs across our organization. It gives us the basic planning workbase for monitoring data pathways and performance details of our organization.

• It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
• SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
• Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.

Incentivized

• Failed backup reporting is easily tailored to specific person, group or function
• The TSM console makes a novice admin more productive quickly as it builds the command syntax for you.
• Alerts when a backup system is down or a resource like a storage pool will soon require expansion
• Trend analysis and historical reporting support capital expenditures

• UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
• Load times in certain menus, regardless of server specs.
• Integration with 3rd party applications.
• Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.

Incentivized

• It would be nice to have an administrator console for Networker and Datadomain the likes of the one in TSM which is so incredibly helpful.

The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)

Incentivized

The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.

Incentivized

Ultimately, we chose to stay with N-able N-sight due to their competitive pricing and billing system that we integrated into our accounting. The other competitors do offer better-made modules/new technology, but we were not ready to make this big move because of the cost. In the future, perhaps, we will still consider NinjaOne.

Incentivized

This is the most reliable platform that ensures that data is controlled successfully. It has helped our IT department utilize time used to monitor data storage disks manually. The overall cost of maintenance is lower as compared to other backup plans. It has reduced time taken for auditing our databases due to automatic data auditing system installed on this application.

• The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
• Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
• The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.

Incentivized

• Less need for close backup system oversight so it frees resources for other tasks
• Found 50 plus tapes that were available scratches
• You can more confidently determine the need for backup resources throng the systems predictive analysis.