Nagios Log Server vs. Receptive.io (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nagios Log Server
Score 8.8 out of 10
N/A
Nagios Log Server provides centralized log management, monitoring and analysis software.
$3,995
Receptive.io (discontinued)
Score 7.6 out of 10
N/A
Pendo Feedback (or Receptive / Receptive.io, acquired by Pendo in 2019) was a SaaS product demand intelligence platform used to collect product feedback and feature requests from customers as well as internal teams. Some years after the acquisition, the product was discontinued.N/A
Pricing
Nagios Log ServerReceptive.io (discontinued)
Editions & Modules
1 Instance
$3,995
3 Instances
$5,995
10 Instances
$14,995
No answers on this topic
Offerings
Pricing Offerings
Nagios Log ServerReceptive.io (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Nagios Log ServerReceptive.io (discontinued)
Top Pros
Top Cons
Best Alternatives
Nagios Log ServerReceptive.io (discontinued)
Small Businesses
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Score 8.9 out of 10
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Score 8.2 out of 10
Medium-sized Companies
SolarWinds Papertrail
SolarWinds Papertrail
Score 8.9 out of 10
Quantum Metric
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Score 8.3 out of 10
Enterprises
Splunk Log Observer
Splunk Log Observer
Score 8.5 out of 10
Quantum Metric
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Score 8.3 out of 10
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User Ratings
Nagios Log ServerReceptive.io (discontinued)
Likelihood to Recommend
8.0
(1 ratings)
8.0
(5 ratings)
Support Rating
9.0
(1 ratings)
8.6
(3 ratings)
User Testimonials
Nagios Log ServerReceptive.io (discontinued)
Likelihood to Recommend
Nagios Enterprises
Nagios Log Server facilitates the ability to search all entries of logs in a quick and easy way. Beyond that, it has allowed us to configure alerts for notification when there are potential threats (may they be security threats or only application-side problems), and to filter the data for audits and compliance.
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Discontinued Products
Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
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Pros
Nagios Enterprises
  • Log auditing.
  • Server monitoring.
Read full review
Discontinued Products
  • Captures feature requests from customers
  • Organize feature requests
  • Communicate progress updates to customers
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Cons
Nagios Enterprises
  • A bit hard to install and configure.
  • High price.
Read full review
Discontinued Products
  • Filtering in general is not easy
  • I would like to be able to create a leadership priority dashboard
  • I would like to know easily when something has been linked to Jira
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Support Rating
Nagios Enterprises
Nagios support is decent. Nothing bad to say about them, but nothing extraordinary too. We mostly asked them questions instead of actively asking them to change or fix things for us. The response time is OK, commonly you can get a response in the same day. You can also call, but they are available only during US office hours.
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Discontinued Products
I have not had a lot of contact with support, but when I do it's quick and accurate info.
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Alternatives Considered
Nagios Enterprises
Windows Event Log doesn't have 10% of the capabilities of Nagios Log Server. No real-time alerts, no scheduling, no external plugins or APIs. Nothing. The only advantage is that it is a native Windows application.
Read full review
Discontinued Products
We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
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Return on Investment
Nagios Enterprises
  • We could react in way less time to a lot of potential outages since we started using it.
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Discontinued Products
  • We were managing these enhancements in our support ticketing system, using spreadsheets, and it was TERRIBLE. Being able to tell a user "Great idea! Submit it to Feedback!" has saved my support team hundreds of hours.
  • We have reduced incoming support requests when the request is really an enhancement - the ability to have a "Suggest Features" widget in our software sends users straight to Feedback.
  • Because we can make some fields required, we can cut down on the need to reach back out to our users for clarification.
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ScreenShots