NCR CounterPoint is a retail management solution, from NCR Corporation. The software features point of sale, an inventory management system, customer management, and reporting and analytics.
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PayPal Point of Sale
Score 8.0 out of 10
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PayPal Point of Sale, formerly known as Zettle or PayPal Here, is a POS and payment processing system that includes either a mobile card reader or a chip reader (hardware).
It is a definite solution for a basic store point of sale, we prefer Ingenico card swipes and Epson receipt printers and have had great, reliable success. We have setup the same system at events with VPN connectivity to its server and it works very well with the only bottle-neck being connectivity, this did cause a 3-8 second delay with receipt printing, but was manageable. Mobile tablet in store works well with credit card sales, and can print wirelessly, cashless here is best. Inventory managem[e]nt is vast, with terrific reporting.
I recommend PayPal Zettle quite a bit, actually. Its flexibility is easy enough to use for people who are not used to technology. Square has good traits, too, but since so many people already have PayPal accounts, it makes it much easier to use. It is perfect for everyday use of bot large and small transactions.
Offline mode -- your POS server can go down - you can still ring sales. Your internet can go down, and you can still ring sales and accept chip-based credit cards. Wow.
Mobile and wireless. Mobile -- you can take your POS on the road and ring sales out in the field, at trade shows or at a flea market booth. Wireless inventory, and order picking - you can walk around the store and ring sales, perform inventory, pick orders, intake items, edit pricing, print labels, etc. Again - Wow.
Magento integration -- with the help of a 3rd party connector, we're integrating our CP system tightly with our Magento based website. This keeps us working out of one system with multiple channels.
E-Plum scale software integration -- we can update prices and information within our scales with this integration, right out of CP
The PayPal Here hardware connection is very effective, my mobile device recognizes it immediately and the PayPal Here application to receive payments also recognizes it immediately. I don't have to wait a long time like some other POS.
Transactions are made instantly, you just have to pass the NFC chip inside the PayPal Here system, and in a second the transaction will be carried out and it will be shown in the history of the PayPal account registered in the POS.
It is very easy to provide a receipt to the customer when they use their card within our PayPal Here POS system, as it allows us to digitally send a ticket to the customer and also allows us to send the invoice by email.
While swiped payments are easy, manual entry of payment information often fails. This is a major roadblock when you are in the service industry because not everyone who is making payment is on site.
In almost every instance of accepting a payment, we have to call in and reverify every piece of information about our business before we are successful.
Whatever system they use to determine how high risk your business is can limit your usage if they get it wrong.
Customer service is inconsistent at best. Sometimes issues are handled quickly and easily, other time you have to jump through hoops.
Very easy to use for both the business owner and the customer. We feel confident using it because we know that our customers information and payments are protected. And our customers know that if anything happens with their orders or they need protection for their purchases it is going to be there with PayPal Zettle. We tried several less remembered names, and it just didn't garner orders like when we switched to PayPal Zettle.
Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.
We interviewed quite a few systems while researching a POS replacement for our current retail store. We had things like a second store, a fully integrated website, accounting system integrations, inventory management, restaurant-style ordering integrations, etc. in mind as we made our way through that process. We also made our way around the area to see what other retailers - similar to us - were using as a POS system. After much deliberation, many demos and conference sales calls, we settled on NCR CP because this system did everything we wanted and so much more. But perhaps the biggest reason why we went with NCR was the local support availability. There's more than one player in that field available in the greater NYC area, and we are very happy with the current support team but we also know that should we want or need to, we can switch support to another team, and have no issues going forward. That was a big part of this decision for sure.
The main selection criteria were ease of use and the presence of a plugin for WooCommerce. However, in practice it turned out that an important factor is also the availability of the product for purchase in a small batch and at an affordable price. I chose PayPal Zettle because I was able to easily and simply purchase it in my country.
Everything about this solution is great, I really can't think of a single complaint. There is even a Phone App so you can check in on your sales remotely.
