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Highly Recommended
Updated June 28, 2022

Highly Recommended

William Stewart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PayPal Zettle (formerly PayPal Here)

I needed a POS solution that would integrate with our Big Commerce eCommerce platform to make my life easier as far as managing inventory that I sell both in-store and online. I also did not want to spend a lot on this solution since in-store sales are not as strong as they used to be.
  • Integration with eCommerce platforms
  • Ease of use
  • Low card processing costs
  • Low hardware cost
  • Speed of transaction processing
  • Speed of accessing funds
  • Documentation
  • Cannot use HTML for creating description
  • Low Cost
  • eCommerce integration
  • Speed
  • Has made my job a lot easier while lowing card processing costs.

Do you think PayPal Zettle delivers good value for the price?

Yes

Are you happy with PayPal Zettle's feature set?

Yes

Did PayPal Zettle live up to sales and marketing promises?

Yes

Did implementation of PayPal Zettle go as expected?

Yes

Would you buy PayPal Zettle again?

Yes

I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. Support is excellent and I rarely have any hold time when calling. I don't need to call often at all, but I did a fair amount when first setting up the system as the instructions are incomplete and quite limited. They were very helpful and knowledgeable. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes. There are a few minor issues on my "wishlist", such as being able to use HTML when creating the product description. I have to go into my eCommerce platform and edit the descriptions to match the overall look & feel of my other products that are not on the Zettle app. I highly recommend it!

Using PayPal Zettle (formerly PayPal Here)

1 - I do it all
1 - it is very simple to use, no special skills required
  • Customer Management
  • Inventory Management
  • eCommerce Integration
There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.

Evaluating PayPal Zettle (formerly PayPal Here) and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Price is important, many of these POS systems are overly expensive. It is also important that it can integrate with our Big Commerce platform to remove inventory from online when it sells in the store.

PayPal Zettle (formerly PayPal Here) Implementation

It went very smoothly.
  • Implemented in-house
Yes - 1. Initial Hardware setup and configuration

2. Slowly adding products as we go.
Change management was a small part of the implementation and was well-handled
  • Poor hardware documentation

PayPal Zettle (formerly PayPal Here) Support

Support is excellent and I rarely have any hold time when calling. I don't need to call often at all, but I did a fair amount when first setting up the system as the instructions are incomplete and quite limited. They were very helpful and knowledgeable.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No I did not
I called 4-5 times when first setting up the system as the instructions are incomplete and quite limited. They were very helpful and knowledgeable, and I never had to wait on hold to speak with someone. Each person I spoke with was a native English speaker, it was not some overseas rep reading from a manual that was hard to understand.

Using PayPal Zettle (formerly PayPal Here)

I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Adding Products to the catalog
  • processing a sale
  • Initial hardware setup
Yes - It works well, but I don't use it much. You can have a look at your receipts and reports while you are away from the system and looking for info.

PayPal Zettle (formerly PayPal Here) Reliability

Have not run into any limitations as of yet, with 500 SKUs entered and counting.
Adding skus was down for 1hr one day, otherwise have never experienced an outage.
Everything is very fast. Adding products, selling products, processing cards, and receiving funds.

Integrating PayPal Zettle (formerly PayPal Here)

  • Big Commerce
Very easy, but when adding descriptions for the website it does not allow you to use HTML so if you have any colored text in your product descriptions, you will need to edit the description in your eCommerce platform after the product has been added.
  • Single Signon
If you have any questions, just call them. Super helpful staff with little-to-no hold time.

Relationship with PayPal

Simple onboarding process, all done online in minutes.
Very helpful with questions with a dedicated ph# and low/no hold times. Staff is USA based and speaks English natively.