Highly Recommended
Updated May 15, 2025

Highly Recommended

William Stewart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PayPal Zettle

I needed a POS solution that would integrate with our Big Commerce eCommerce platform to make my life easier as far as managing inventory that I sell both in-store and online. I also did not want to spend a lot on this solution since in-store sales are not as strong as they used to be. The hardware was inexpensive and offers everything I need: POS system that integrates easily, cash drawer, thermal printer, card reader, and barcode scanner. The POS is iPad based, and works very well.

Pros

  • Integration with eCommerce platforms
  • Ease of use
  • Low card processing costs
  • Low hardware cost
  • Speed of transaction processing
  • Speed of accessing funds

Cons

  • Documentation
  • Cannot use HTML for creating description
  • Low Cost
  • eCommerce integration
  • Speed
  • low processing charges
  • Has made my job a lot easier while lowing card processing costs.
  • Quick access to funds, they are in the account immediately.
  • I can use my PayPal debit to access the funds immediately or I can transfer them to my bank.
I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes.
1) Square has a much more expensive startup cost in purchasing their hardware.
2) Square POS is not tailored for eCommerce
3) Square is not as easy to work with and has terrible customer service.
4) Square has previously flagged an online transaction as fraudulent and withheld my funds... this was 1 week after the transaction and the product was already shipped out!
5) Square wouldn't release the funds... they wanted a photocopy of the card and the purchasers drivers license
a) Who photocopies the card and license when someone buys something?
b) This was an ONLINE eCommerce transaction that Square authorized at the time of sale, so how am I supposed to have acquired that information?!

For that last situation, I consider Square to be a deeply dishonest company that does NOT protect sellers from fraudulent transactions and will never under any circumstances ever use their services again.


Do you think PayPal Point of Sale delivers good value for the price?

Yes

Are you happy with PayPal Point of Sale's feature set?

Yes

Did PayPal Point of Sale live up to sales and marketing promises?

Yes

Did implementation of PayPal Point of Sale go as expected?

Yes

Would you buy PayPal Point of Sale again?

Yes

I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. Support is excellent and I rarely have any hold time when calling. I don't need to call often at all, but I did a fair amount when first setting up the system as the instructions are incomplete and quite limited. They were very helpful and knowledgeable. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes. There are a few minor issues on my "wishlist", such as being able to use HTML when creating the product description. I have to go into my eCommerce platform and edit the descriptions to match the overall look & feel of my other products that are not on the Zettle app. I highly recommend it!

Using PayPal Zettle

1 - I do it all, I don't have any employees.
1 - it is very simple to use, no special skills required
  • Customer Management
  • Inventory Management
  • eCommerce Integration
  • Inventory Management
  • Customer Management
  • Tax Reporting
  • I can't think of any additional ways to use a POS solution
There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.

Evaluating PayPal Zettle and Competitors

  • Integration with Other Systems
  • Ease of Use
  • Other
Price is important, many of these POS systems are overly expensive. It is also important that it can integrate with our Big Commerce platform to remove inventory from online when it sells in the store.
I wouldn't change anything.

PayPal Zettle Implementation

It went very smoothly.
  • Implemented in-house
Yes - 1. Initial Hardware setup and configuration

2. Slowly adding products as we go.
Change management was a small part of the implementation and was well-handled
  • Poor hardware documentation

PayPal Zettle Training

  • No Training
Very easy to use, I only had to call support once to have something explained to me. I was connected quickly and walked through the process of finishing my setup.

Configuring PayPal Zettle

It is just right. It is simple and easy to use, and mostly intuitive.
No - there is no facility to customize the interface
No - we have not done any custom code

PayPal Zettle Support

Support is excellent and I rarely have any hold time when calling. I don't need to call often at all, but I did a fair amount when first setting up the system as the instructions are incomplete and quite limited. They were very helpful and knowledgeable.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No I did not
I called 4-5 times when first setting up the system as the instructions are incomplete and quite limited. They were very helpful and knowledgeable, and I never had to wait on hold to speak with someone. Each person I spoke with was a native English speaker, it was not some overseas rep reading from a manual that was hard to understand.

Using PayPal Zettle

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Adding Products to the catalog
  • processing a sale
  • Initial hardware setup
Yes - It works well, but I don't use it much. You can have a look at your receipts and reports while you are away from the system and looking for info.

PayPal Zettle Reliability

Have not run into any limitations as of yet, with 500 SKUs entered and counting.
Adding skus was down for 1hr one day, otherwise have never experienced an outage.
Everything is very fast. Adding products, selling products, processing cards, and receiving funds.

Integrating PayPal Zettle

With my eCommerce platform Big Commerce, there is a plugin that automates everything.
  • Big Commerce
Very easy, but when adding descriptions for the website it does not allow you to use HTML so if you have any colored text in your product descriptions, you will need to edit the description in your eCommerce platform after the product has been added.
  • no
na
  • Single Signon
no
If you have any questions, just call them. Super helpful staff with little-to-no hold time.

Relationship with PayPal

Simple onboarding process, all done online in minutes.
Very helpful with questions with a dedicated ph# and low/no hold times. Staff is USA based and speaks English natively.
Everything about this solution is great, I really can't think of a single complaint. There is even a Phone App so you can check in on your sales remotely.
no terms
There is no contract, there is no monthly cost. The only cost is the upfront purchase of the equipment and the swipe fees, which are quite low.
no, they are easy to deal with.

Upgrading PayPal Zettle

Yes - It was seamless, Couldn't even tell what the upgrade did.
  • I guess it was some back-end improvements.
  • Typical security & back-end updates.

Comments

More Reviews of PayPal Point of Sale

  1. Home
  2. Point of Sale Systems
  3. PayPal Point of Sale Reviews
  4. User Review of PayPal Point of Sale