Nectar Desk vs. Twilio
Nectar Desk vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nectar Desk | Small Businesses (1-50 employees) | Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Nectar Desk | Twilio | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Nectar Desk | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nectar Desk | Twilio | |
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Likelihood to Recommend | 8.0 (1 ratings) | 6.4 (68 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 6.5 (14 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Nectar Desk | Twilio | |
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Likelihood to Recommend | NectarDesk Inc. | Twilio |
Pros | NectarDesk Inc. | Twilio |
Cons | NectarDesk Inc. | Twilio |
Likelihood to Renew | NectarDesk Inc. No answers on this topic | Twilio |
Usability | NectarDesk Inc. No answers on this topic | Twilio |
Performance | NectarDesk Inc. No answers on this topic | Twilio |
Support Rating | NectarDesk Inc. No answers on this topic | Twilio |
Implementation Rating | NectarDesk Inc. No answers on this topic | Twilio |
Alternatives Considered | NectarDesk Inc. No answers on this topic | Twilio |
Contract Terms and Pricing Model | NectarDesk Inc. No answers on this topic | Twilio |
Return on Investment | NectarDesk Inc. | Twilio |
ScreenShots | Nectar Desk Screenshots | Twilio Screenshots |