NeoCertified Secure Email vs. RMail

NeoCertified Secure Email is very easy to use, and the speed of the encryption is excellent. The only challenge we have had is some of the national carriers are unfamiliar with NeoCertified Secure Email and thus sometimes give us some resistance in our utilizing it.

Incentivized

RMail is great for sending emails with information that is sensitive but that the recipient is not going to put a lot of work into retrieving. I do psychological evaluations for criminal courts and I use it to send reports to courts and attorneys. I need to use something compatible with HIPAA privacy rules, which courts and attorneys are typically not as concerned about. If they had to use a password or go to an outside web address to retrieve the email, they wouldn't do it. It's also common for an attorney to say they didn't get an email, but I always know if they did or not, and I have clear documentation of it, which is important in legal cases.

• Easily works with our Outlook email system.
• Those receiving our secure emails find it easy to set up a user name and password to access and open and attach and send back.
• Whenever help is needed they respond quickly.

Incentivized

• Read receipts tell you the time a message was actually opened
• The electronic signature feature is nice, and usually not included with these types of services
• Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases
• Recipients do have the option of creating an account, but generally they don't need to
• Outlook integration is very easy to set up
• Gmail integration within Chrome is pretty amazing

• Perhaps in having additional service techs
• Everyone always wants better pricing but they are competitive in their field
• Better public recognition of NeoCertified Secure Email

Incentivized

• Program plug-in crashes on occasion.
• Issues can arise if your computer's clock is not synced to RMail's time servers.
• Setup was initially tedious (but has gotten much better since 2019).

Incentivized

I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).

It is as simple as downloading a plug-in or installing a chrome extension, then you click a button to use it. The interface is straightforward.

Works well routinely without problems.

Support is easy to access via email or phone. They also reach out to you periodically with new features, but they aren't intrusive about it. I usually appreciate it when I get an email from RMail, which is not very often.

Works great.

The cost and ease of use was the determining factors.

Incentivized

RMail is really useful when wanting to send important encrypted information, and have control of what happens on the other end. It also comes with a complete set of features that help in any other way you can imagine. I've been through other products, and nothing compares to it.

• It solves my number 1 problem...staying compliant with the security rules and regulations that my industry imposes.
• It gives peace of mind to my clients that their personal information is secured. This is an easy step in customer service that goes above and beyond what many offer. Trust is a huge issue for clients, we have our clients trust that we will always be looking out for their best interest, including securing our correspondence that includes private information.

Incentivized

• There's not much ROI, because we don't get it much cheaper than the list price.
• However, being able to offer this service strengthens our service offerings.